The AMS Consultant is an experienced professional in Workday post‑production support, who is dynamic, fast‑paced, and familiar with the Application Managed Services (AMS) consulting practice. As a Workday Integrations AMS Consultant, they bring strong technical expertise, the ability to maintain business context, and a roll‑up‑your‑sleeves work ethic to a team with a positive, can‑do attitude, a collaborative culture, and a passion for helping clients succeed.

Key Responsibilities:

• Provide post‑production application‑managed support for Workday integrations across multiple client environments.
• Solve complex inter‑system issues leveraging SaaS, SOA, and web services expertise.
• Enable clients to maximize their investment in Workday by optimizing integration operations, enhancing existing integrations, and deploying new integrations to meet evolving business needs.
• Execute day‑to‑day AMS activities for Workday integrations, including incident resolution, monitoring, troubleshooting, minor enhancements, and break/fix support.
• Support a variety of client contract models, including staff augmentation, ad‑hoc support, and project‑based delivery.
• Track issues and risks, communicate status effectively, and escalate concerns to service or project management as appropriate.
• Provide subject matter expertise on Workday integration best practices and patterns.
• Evaluate, communicate, and coordinate the technical impacts of integration design and configuration decisions.
• Facilitate knowledge transfer and educate clients on developing, operating, and supporting integrations to and from a SaaS platform.
• Develop deep expertise in Workday integration technologies while building broader knowledge of core Workday functionality and related modules, including Financials, HCM, Payroll, Benefits, and Talent.
• Work directly with business and IT stakeholders to gather requirements, evaluate design alternatives, and configure, test, and deploy integration solutions.
• Mentor junior consultants and actively share knowledge to help grow the AMS practice.
• Perform additional duties as assigned by the manager.

Requirements:

• Bachelor’s degree or equivalent professional experience.
• Ideally 2–5 years of Workday consulting experience in a technical or techno‑functional role.
• Hands‑on experience supporting Workday integrations in a post‑go‑live or AMS environment.
• Demonstrated proficiency with integration technologies, including REST, JSON, SOAP, HTTP/S, SSL, PGP, SAML, and Workday integration tools.
• Experience with SaaS‑based integration architectures and monitoring/support models.
• Strong communication and presentation skills, with the ability to effectively manage client expectations.
• Strong attention to detail, organization, and analytical problem‑solving skills.
• Advanced Excel skills.
• Ability to effectively manage multiple clients and operate in a dynamic, growing, ecosystem with minimal supervision.
• Eligible for SC Clearance - you must have been a UK resident for the last five years and be legally entitled to work in the UK

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Why choose Cognizant:

• Entrepreneurial environment that welcomes your ideas
• Opportunity to do great work
• Outreach programs that support communities and tap into your volunteer spirit
• Learning opportunities to help current needs and advancement
• Global operations, with opportunities in North America, Europe and Asia Pacific
• An abundance of Affinity groups to meet your needs

Cognizant Core Values:

• Work as One: We think beyond roles, relying on each other’s strengths to win as a team.
• Raise the Bar: We always aim for excellence in how we work and what we deliver.
• Dare to Innovate: We push boundaries and take chances to reimagine what’s possible.
• Do the Right Thing: We all lead with integrity and always make the ethical choice.
• Own It: We own the outcomes for our company, colleagues, and community.