ABOUT THE ROLE

We're an inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about Diversity & Inclusion in the John Lewis Partnership click here https://www.jlpjobs.com/about/diversityandinclusion/.

Our Warehouse Assistant role focuses on operational efficiency, team support, and inventory management. You will play a key role in the daily fulfillment process, responsible for loading and unloading delivery lorries, accurately picking and packing customer orders, and maintaining a well-organised and safe warehouse environment. In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

Due to working time regulations, applicants must be 18 years or over to apply.

Key Responsibilities

Our goal is to ensure stock is in the right place at the right time for our customers. To keep our operations running smoothly, you will be responsible for:

- Safety and Standards: Following and enforcing all Health and Safety guidelines and legal requirements to ensure everyone stays safe.
- Operational Efficiency: Managing day-to-day warehouse tasks, finding practical ways to improve how we work, and implementing those changes with your team.
- Team Support: Guiding and training your team, offering consistent support, and acting as a reliable point of contact for all Partners. Acting as Deputy Warehouse Shift Manager when required.
- A Respectful Environment: Making sure all Partners are treated fairly, kindly, and with respect.
- Site Collaboration: Helping out other teams at the site when needed.

Essential skills/experience you'll need

- Be 18 or older: That’s a must due to the nature of the role and/or hours
- Management Experience: A proven background in a management or team lead role within a distribution or warehouse environment.
- Systems Knowledge: Experience using warehouse management systems to track inventory and operations.
- Stock Management: A good understanding of how to manage and monitor stock levels accurately.
- Safety Legislation: A clear understanding of Health and Safety laws and how to apply them.
- Personnel Procedures: Confidence in handling team matters fairly, including understanding formal policies like disciplinary procedures, in line with ACAS guidelines.

Desirable skills/experience you may have

- IOSH Certificate
- Food Hygiene Level 2

To learn more about this role, please copy and paste this link into a new browser window: https://embed.wirewax.com/8159549

Closing Date:

October 13, 2026

Pay:

£14.55 (£14.80 After 90 days)

Contract Type:

Permanent

Hours of Work:

Varied hours of full and/or part time work across seven days to include early starts, late finishes, evenings and weekends.

Job Level:

Partnership Level 10

Where You'll Be Working:

Coulsdon DFC (Waitrose & Partners), 11 Ullswater Crescent, London, London, CR5 2HR

ABOUT THE PARTNERSHIP

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:  

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.  

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.