You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Job Description

Eligibility: Internship opportunities are open exclusively to current third-year degree students who are required to complete an internship or work placement as a mandatory part of their degree program/coursework. Applicants must return to their studies following the internship and be able to provide confirmation from their educational institution that the placement forms part of their course requirements.

The Enterprise Network Services group provides networking infrastructure services for Sun Life Financial’ s local and wide area network, firewalls, Network Access Control, Load Balancing, ISP provisioning, physical and logical network design, Wireless LAN, remote access (VPN), IP Address Management, Routers & Switches, and 2nd level technical support. The Enterprise Network Services team requires a Network Operations Analyst who can apply network expertise and knowledge of network technologies to support a complex network environment. 

What will you do?

• Provide first level support for network issues, handling requests for the services, which our team is responsible for
• Serve as a resource on a team of network professionals across a multi-site organization
• Analyze and resolve or escalate network issues that impair business function 
• Follow established procedures to service and support networking hardware
• Asset receiving, tracking, and maintaining a close eye on network inventory
• Consult with internal and external clients to determine requirements for successful project deliverables
• Accept user requests, triage and analyze them, then resolve or assign as appropriate
• Use hardware and software knowledge to ensure solutions integrate well into existing environment
• Work with 2nd and 3rd level teams to ensure documentation is accurate
• Be flexible in managing workday across a multi-site location
• Use project-planning skills to complete assigned tasks on time and on budget
• Act as an interface and provide advice and backup to other analysts and network support personnel 

What do you need to succeed?

• Currently enrolled in university degree/College diploma in Computer Science, Math or Engineering with a December 2026 or later graduation date
• Experience in supporting network devices
•  Knowledge of TCP/IP and related protocols
• Knowledge of LAN/WAN technologies/platforms - routers / switches / analyzers / DNS / DHCP /routing protocols/network management
• Knowledge of Load Balancing, content filtering, VPN gateways, Firewalls
• Knowledge of testing and troubleshooting methodologies
• Ability to work with minimum supervision
• Knowledge of network security principles
• Good verbal and written communication
• Good project and time management skills
• Good practitioner of incident management, problem management and change management processes
• Certified in Industry recognized certifications such as Cisco's CCENT/CCT, CCNA is an asset
• Understanding of Cabling types and etiquette is an asset

What is in it for you?

• At Sun Life, you will be joining a purpose driven organization focused on helping Canadian’s achieve lifetime financial security and live healthier lives.
• As a student, you’ll make a real impact by contributing to meaningful work, gaining valuable experience and actively working towards your team’s goals.
• You’ll join our unique student culture, designed to help you grow both personally and professionally
• Beyond your role. We offer professional development workshops, student awards, socials and many more exciting opportunities.

**Interns in this position will work fully on-site at our Waterford office for the duration of their internship. **

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