The VP, Relationship Manager is responsible for the performance of Floor & Decor and Installation Made Easy portfolios. This program will feature both a Consumer PLCC and Business Revolving Credit program, along with expanded acceptance capabilities.  This role will partner cross-functionally with business leaders to drive growth and change via a balanced focus on customers, people, process, and innovation.  

Our Way of Working

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you will be required to commute or travel for in person engagement activities such as business or team meetings, training and culture events. 

Essential Responsibilities: 

• Manage the client P&L and contract, drive the development and execution of a long-term growth strategy, aimed at increasing sales and credit penetration while building relationship equity to insulate from the competition 

• Lead and execute the strategic initiative roadmap, across Digital Enhancements, Operational Excellence, and Store Engagement, partnering closely with cross-functional teams (Marketing, IT, Risk, Finance, Operations, Credit, Analytics) to deliver business objectives. 

• Directly manage CSM, dedicated to Floor & Decor portfolio 

• Ensure program performance & sales goals are met 

• Leverage various channels to influence retail partner to achieve growth goals.  Various channels include, but aren’t limited to phone, face to face meetings, trade shows, webinars, email, etc. 

• Develop, maintain and execute a store level segmentation and engagement plan for ~300 stores (and continuing to expand) to ensure appropriate connections are made outside of day-to-day corporate contacts 

• Lead and coordinate the strategic planning process, in partnership with client and cross functional team, to optimize for growth - Focusing heavily on Marketing and loyalty analytics, new account growth, repeat usage and value-added capability delivery. 

• Help maintain competitive information and optimize how we differentiate vs. the competition. 

• Work in partnership with Credit and Fraud teams to monitor and optimize strategies, leveraging an inquisitive, growth-oriented approach to identify opportunities for continuous improvement 

• Work with Operations and Sales Support teams to resolve day-to-day escalated/ad hoc client and sales requests 

• Lead quarterly business reviews, both internally and externally, as well as planning and enabling all other client interactions to drive business engagement and results 

• Proactively scan potential risk and compliance concerns; assures all contractual and compliance obligations are being met 

• Leverage data analytics for comprehensive diagnosis of the client’s business and the health / opportunities within the credit program.  

• Continually promote and apply Synchrony Values, acting as a role model for integrity. 

• Attend client conventions / trade shows 

• Perform other duties and/or special projects as assigned 

Qualifications/Requirements: 

• Bachelor’s degree and 5+ years of leadership experience with B2B Marketing and Sales; or in lieu of a Bachelor's Degree, a High School Diploma / GED and 8+ years of leadership experience with B2B Marketing and Sale
• 5+ years financial skills and understanding of the P&L 

• 5+ years leadership/team building experience with a solid track record of coaching, building both strong cross-functional alliances and motivating others to act in a boundary-less fashion 

• Ability to travel up to 50% (including weekends) 

Desired Characteristics: 

• Demonstrated prior experience involving contract negotiations, competitive pricing, business planning and P&L management. 

• Strong sales, marketing, creative and analytical skills 

• Proven ability to influence corporate decision makers; strong negotiating skills 

• Ability to demonstrate innovation and creative approaches to business needs 

• Proven ability to work remotely and independently. 

• Ability to conduct in-depth sales presentations, including product demonstrations that highlight key benefits, ROI and the value of our solutions and services. 

• Demonstrated leadership and ability to develop and motivate individuals and teams 

• Organizational skills and effective time management to succeed in a fast-paced environment. 

• Excellent written and verbal communication skills 

• Excellent strategic, organizational, and prioritization skills 

• Experience with web-based sales / B2B Sales / marketing activities and/or mobile technologies 

Grade/Level: 13

The salary range for this position is 130,000.00 - 210,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Our Way of Working:

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events. 

*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. 

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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