Volunteer Administrator

High Wycombe

Hours: Minimum 4

About Waythrough

Waythrough provides specialist support across mental health, alcohol, drugs and related areas. We delivery high-quality, evidence-based services designed around the real needs of the people we serve.

Every year, we support around 125,000 people through over 250 services - and it's all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

About the Role

As a Volunteer Administrator with Aquarius, you will play an important role in supporting the smooth day-to-day running of our services. You will provide valuable administrative support to staff, helping to create an organised, welcoming and supportive environment for colleagues, volunteers and people accessing our services.

Working alongside the team, you will assist with a range of administrative tasks, including answering telephone calls, managing appointments, preparing resources and maintaining accurate records. You will also help ensure that enquiries are handled appropriately and that confidentiality is maintained at all times.

This is a rewarding volunteering opportunity for someone who wants to make a positive difference, develop new skills and contribute to a service supporting adults and families affected by alcohol, drugs and related challenges. Full induction, training and ongoing support will be provided.

Key Duties

• Answer telephone calls, take messages and direct enquiries to the appropriate person.
• Book, amend and cancel appointments as required.
• Prepare, print and assemble assessment packs, information packs and other resources.
• Support filing, record keeping and data entry, ensuring confidentiality and compliance with GDPR requirements.
• Take notes and minutes during meetings when required.
• Assist with printing, laminating and preparing materials for the service.
• Welcome visitors and people accessing the service, helping to create a friendly and approachable environment.
• Help organise and maintain office resources.
• Assist with routine administrative tasks and health and safety checks.
• Work alongside staff to support the effective day-to-day running of the service.

About You

We are looking for a friendly, reliable and understanding individual who is passionate about helping others and wants to contribute positively to our service. You will be comfortable communicating with a range of people in a non-judgemental and respectful way, recognising the importance of confidentiality, appropriate boundaries and valuing diversity.

You will be willing to learn, follow guidance and ask for support whenever needed, while also using your own initiative where appropriate. You should have a good level of self-awareness and be committed to treating everyone with dignity and respect.

You do not need to have previous experience in a similar role, as training and support will be provided. Lived experience of substance misuse, gambling-related challenges or supporting a family member affected by these issues would be welcomed, but is not essential.

We ask for a minimum commitment of four hours, with consistency being important to help us provide reliable support to the service.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy:

• Discounts from various schemes

• Training and personal development

• A chance to make a real difference in people’s lives

• Free induction and role-specific training

• Support from experienced staff and regular supervision

• Opportunities to meet new people and develop your confidence

• Reimbursement for travel and agreed expenses

• Valuable experience that can support your personal or career development

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: [email protected] 

How to apply 

If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via company website’ to view the full job description and submit your application. 

Please note that while this role has a stated closing date, we reserve the right to close the advert early should we receive a high number of applications.

Closing date: