WISEcode Labs is entering a defining phase. The laboratory infrastructure, scientific leadership, and testing platform

are firmly in place, and early customer success has validated both the technical capabilities and the service model.

The company has strengthened its leadership team charged with sharpening the brand, deepening customer

relationships, and in the process of translating differentiated capability into durable financial performance and

growth.

That commercial mandate depends on an equally strong operating counterpart. The next chapter requires a leader

who can run the laboratory with precision: scaling utilization and throughput, protecting quality and turnaround time

for key customer routine tests as non-negotiables, and building the systems, staffing model, and cadence that let a

highly technical organization scale without losing what makes it distinctive. The VP of Operations will be the executive

accountable for that repeatable and profitable operating system.

A candidate with strong scientific fluency who can also credibly own method development, instrumentation expansion

and R & D strategy alongside day-to-day operations is highly attractive.

We are seeking a hands-on, technically fluent, data-driven operations leader who can build while operating: optimize

daily execution, increase throughput and instrument utilization, staff planning and accountability, and develop leaders

capable of sustaining performance as the laboratory expands. The leader will work closely with the CEO and

leadership team to deliver operational excellence driven by KPIs and commercial outcomes.

This leader will shape the operating model across sample receiving, scheduling, courier management for customers in

200 mile radius, testing execution, analysis, review, customer reporting, and continuous improvement. The leader will

partner closely with leadership, quality and scientific team to deliver growth in our scientific capabilities and testing

menu aligning with our strategy and our commitment to ISO 17025 discipline, data integrity, safety, and customer

trust.

Reporting to the Chief Executive Officer, the VP of Operations will lead end-to-end laboratory operations and serve as

a core member of the executive leadership team. The role owns operating performance to deliver operational

excellence KPIs, laboratory capacity, labor productivity, turnaround time, cost of service, diligent capital deployment,

and the consistent execution of the company’s quality and safety requirements.

The VP will translate commercial demand into an integrated operating plan; lead the laboratory team, supervisors, and

technical staff; and establish the management routines, metrics, and problem-solving discipline required to scale.

This is an onsite leadership role for an operator who is visible on the laboratory floor, close to customers and sales

team, and equally comfortable with daily execution and multi-year growth strategy.

In the first 90 days:

• Build a consistent operating cadence across the lab and develop a fact-based baseline of capacity, labor

productivity, instrument utilization, retests, cost per test, courier logistics and customer metrics like turnaround

time and quality.

• Establish clear ownership and responsibilities across Operations, Quality, and R&D

• Implement a daily and weekly operating process for lab team with defined KPIs connecting operational

performance to commercial goals.

• Identify the few constraints that most limit reliable throughput to deliver business goals and deliver an agreed

improvement plan.

• Ensure success of our customer portal adoption by coordinating with sales and the operating team.

• Deep analysis of our current testing mix and growth opportunities for both external customers and our sister

company WISEcode to ensure seamless execution as the operation scales to meet the growing needs of our

customers.

In the first 6 months:

• Deliver targeted throughput, cost of sales & margin improvements, and aligned customer metrics like turnaround

time performance, retests and other agreed business KPIs.

• Build and execute a demand-and-capacity planning process that connects sales forecasts, sample mix, staffing,

shifts, instrument availability, maintenance, and capital deployment.

• Improve gross margin and operating leverage through higher utilization, labor productivity, workflow

standardization, purchasing discipline, and better cost visibility—without compromising quality.

• Strengthen and optimize the team bench through clear expectations, coaching, cross-training, succession

planning, and rigorous performance management. Conduct quarterly reviews to evaluate performance against

set goals and establish a performance management system along with the CEO and leadership team.

• Execute Phase 2 of our customer portal integrated with the LIMS/QBench and ensure data integrity so workflow

status, sample traceability, KPIs, and client commitments are visible and actionable.

• Partner with Quality to sustain audit readiness, proficiency, method adherence, document control, CAPA

effectiveness, and ISO/IEC 17025 compliance.

In 12 months:

• Establish a fully optimized operating platform capable of supporting materially higher sample volume and an

expanded testing menu with consistent quality, service, and economics.

• Institutionalize continuous improvement, establish talent density across the lab’s testing capability, and

operational excellence consistently meeting set KPIs and commercial metrics.

• Establish WISEcode Labs as a best-in-class laboratory operating partner for the food idustry —known for scientific

integrity, responsiveness, reliable turnaround, and disciplined execution.

End-to-End Laboratory Operations — Own daily execution from sample receiving through final report release;

balance priorities across chemistry, microbiology, sample preparation, review, and client commitments.

Establish clear service levels, production schedules, handoffs, escalation rules, and accountability for on-time

delivery.

• Quality, Compliance & Safety — Operate in close partnership with Quality while preserving appropriate

independence of the quality function. Ensure work is performed to approved methods, SOPs, accreditation

requirements, data-integrity standards, and customer expectations. Drive effective investigations, root-cause

analysis, CAPA, competency, and audit readiness.

• Capacity, Throughput, Courier Planning & Continuous Improvement — Model demand, capacity, constraints,

and staffing by workflow and instrument. Improve cycle time, first-pass yield, utilization, and flow using practical

Lean problem solving. Courier logistics planning to optimize and profitably grow our service to customers in the

200 mile radius. Standardize repeatable work while protecting scientifically justified customization.

• Commercial Performance & Operational Excellence— Own the operating plan and budget for laboratory

operations. Partner with Finance to analyze cost per test, labor absorption, overtime, consumables,

maintenance, rework, and margin by service line. Translate choices into operational excellence and measurable

KPIs.

• People Leadership & Organization — Build a strong layer of managers and supervisors; set expectations, coach

performance, recognize excellence, and address gaps promptly. Develop workforce plans, career paths, training

matrices, cross-training, and succession coverage for critical technical roles.

• Systems, Data & Technology — Make our customer portal integrated with LIMS/QBench as an operating

backbone for data provenance, sample traceability, scheduling, workflow control, inventory, KPI reporting, and

client visibility. Improve data quality and eliminate shadow processes that obscure status or create risk.

• Capital, Facilities & Business Continuity — Develop the laboratory capacity roadmap and execute based on

business needs for instruments, automation, shifts, layout, utilities, and facilities. Ensure preventive

maintenance, calibration, qualification, redundancy, inventory resilience, and contingency plans support

uninterrupted service.

• Customer & Commercial Partnership — Partner with Sales and Business Development team on feasibility,

scope, onboarding, pricing inputs, promised turnaround times, and major-account reviews. Personally lead

operational excellence through KPIs and turn lessons learned into systemic improvement.

• Innovation & Scale-Up — Partner with leadership and R&D staff to transfer new methods into routine production

with defined validation, training, capacity, cost, quality controls, and launch readiness. Govern the operational

complexity introduced by menu expansion.

The ideal candidate is a laboratory operator and enterprise leader—not simply a technical expert. They combine

urgency with control, know how to scale a regulated service operation, and create accountability without weakening

scientific judgment or culture.

• 10+ years of progressive leadership in analytical laboratory, testing, inspection, certification, contract research, and

other high-throughput regulated technical-services environment; experience in food, beverage, dietary supplements,

and consumer-products testing is strongly preferred.

• Demonstrated responsibility for a laboratory operation or network with ownership of operational budget, margins,

staffing, throughput, turnaround time, quality, and customer metrics based performance.

• Track record of improving flow, capacity, utilization, labor productivity, service reliability, and operating margin using

data and structured continuous improvement.

• Working knowledge of testing in microbiology, analytical chemistry, nutrient testing in food, accreditations like ISO/IEC

17025, laboratory quality systems, method validation/verification, proficiency testing, CAPA, audit readiness, and

relevant regulatory expectations.

• Experience implementing or optimizing customer portal and LIMS and translating operational data into KPIs and action.

• Good commercial acumen, including operating budgets, cost of sales, capital deployment, managing through KPIs, and

capacity optimization.

• Proven people leader who has built managers, raised performance standards, designed organizations, and led change in

a technical workforce.

• Credible with scientists, customers, auditors, and investors; able to simplify complexity, make timely decisions, and

communicate directly.

• Bachelor’s degree in chemistry, microbiology, food science, engineering, operations, or a related field required;

advanced scientific degree is valued.

Ownership and commercial mindset — Lab operations, quality, service, people, and economics as one

integrated operating system.

• Hands-on management — Observes the work, asks precise questions, and solves problems with the team.

• Disciplined urgency — Moves quickly while maintaining controls, documentation, and scientific integrity.

• Talent multiplier — Builds leaders and repeatable systems rather than becoming the permanent escalation point.

• Customer centric — Understands that the report is the product and that responsiveness and transparency build

trust.

• Change management — Can sequence priorities, sustain follow-through, and lead a growing laboratory

operations through rapid growth.

This role is onsite at WISEcode Labs in Kannapolis, in the Charlotte metro area of North Carolina. Relocation support

may be available for the right candidate. Regular presence in the laboratory is essential; limited travel may be required

for customers, suppliers, industry events, audits, and partner sites.

WISEcode Labs is committed to building a high-performing, inclusive workplace. Employment decisions are based on business needs, role requirements, and individual qualifications, without regard to protected characteristics under applicable law.

This position specification describes the primary scope of the role and is not intended to be an exhaustive list of every duty or measure.