The primary purpose of the Value Creation Lead role (CEO Office) is to support faster, better-informed decision making and effective execution of exco sponsored priorities across IBAL.

The transformation and risk agenda at ING Australia is exciting and challenging. Working closely with the Chief of Staff, you will own delegated activities and deliverables that translate executive decisions into clear delivery plans, aligning teams around outcomes.

What you will do

• Translate executive decisions into clear delivery plans, milestones, ownership and measurable outcomes. Connect short-term priorities to broader strategic agenda.
• Coordinate delivery across business, functional and transformation teams.
• Identify and resolve barriers to progress, managing dependencies and escalating risks where required. Conduct root cause analysis and develop practical recommendations to accelerate delivery.
• Synthesize complex information into clear, actionable insights  Prepare high-quality executive briefings, presentations and decision papers for the CEO, EXCO and Chief of Staff.
• Anticipate emerging risks, opportunities and issues requiring leadership attention.
• Coordinate executive forums, leadership events and governance activities.

What we’re looking for

• Experience in strategy, management consulting, business management, transformation, program delivery or a similar role within financial services.
• Strong understanding of the Australian banking landscape, including customer, commercial, regulatory and risk considerations.
• Experience supporting complex programs involving technology, data, customer experience or business transformation.
• Exceptional stakeholder management and influencing skills, with the ability to deliver results through others.
• Advanced analytical and problem-solving capabilities with a talent for simplifying complexity.
• Outstanding written and verbal communication skills, including preparation of executive-level materials.
• Strong understanding of governance, risk management and decision-making frameworks.
• High levels of integrity, discretion and sound professional judgement.
• A proactive, delivery-focused mindset and a reputation for making things happen.

What’s in it for you?

• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity
• Discounted ING Health Insurance

About Us
 

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.  

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply  

Sound like your kind of vibe? We can’t wait to hear from you!

 (One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more? 

Contact: [email protected]

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: [email protected]