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Job Description:

Join Job Duck as a Medical Records Case Manager supporting a personal injury legal team throughout the case lifecycle. In this role, you will coordinate the collection, review, organization, and management of medical records and billing documentation needed for case development and preparation. You will communicate with medical providers, insurance companies, clients, and the legal team to resolve outstanding requests and maintain accurate case information. Your consistent follow-up will help reduce delays and ensure attorneys have complete and reliable documentation available for their cases. This position is ideal for a proactive, detail-oriented professional who communicates clearly, works accurately, and takes ownership of outstanding items.

• Monthly Compensation: 1,220 to 1,320 USD

Responsibilities include, but are not limited to:

• Track medical record and billing requests throughout the case lifecycle

• Order medical records and upload the documentation into Filevine

• Collect updates regarding outstanding medical bills

• Create medical provider charts after completing the required training

• Support attorneys and the legal team by ensuring medical documentation is organized and readily available for case development and preparation

• Flag missing information and potential discrepancies for review by the legal team

• Complete final billing follow-up before a demand is submitted

• Provide consistent status updates regarding medical documentation

• Contact medical providers to verify outstanding bills and confirm that balances are accurate as cases progress

• Communicate with medical providers, insurance companies, clients, and relevant parties regarding outstanding records and bills

• Review medical records and billing documentation to confirm that the information is complete and accurate

• Maintain accurate and organized medical documentation in the case management system

• Identify missing information and documentation that require additional requests

• Follow up with medical providers and clients regarding outstanding or missing medical records and bills

Requirements:

Work Schedule: Monday through Friday, 8:00 AM to 5:00 PM EDT

• Experience with case management, medical records, medical billing, legal support, healthcare administration, or a related field

• Experience requesting, reviewing, organizing, and maintaining medical records and billing documentation

• Ability to communicate professionally with medical providers, insurance companies, clients, attorneys, and legal team members

• Strong ability to follow up on outstanding requests and maintain accurate status updates

• Ability to identify missing, incomplete, or inconsistent information in medical and billing documentation

• Ability to verify outstanding medical bills and confirm accurate balances as cases progress

• Experience maintaining organized and accurate records in a case management system

• Ability to manage multiple documentation requests while maintaining accuracy and organization

• Required Software and Tools: Filevine

Required Skills

• Medical Records Management

• Medical Billing Documentation

• Case Management

• Personal Injury Case Support

• Document Review

• Document Organization

• Records Request Coordination

• Provider Communication

• Client Communication

• Insurance Company Communication

• Billing Verification

• Data Accuracy

• Case Documentation

• Status Tracking

• Quality Control

• Follow-up

• Written Communication

• Verbal Communication

• Attention to Detail

• Organization

• Proactivity

• Reliability

• Time Management

• Problem Solving

• Collaboration

Work Shift:

Languages:

Ready to dive in? Apply now and make sure to follow all the instructions! 

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.