Job Description Summary

Dispatcher for MUSC Department of Public Safety, operates base radio station, answer telephones, directs calls, dispatches officers to calls on campus. Gives directions, maintains radio communications with Public Safety Officers and MUHA Safety and Security.

Entity

Medical University of South Carolina (MUSC - Univ)

Worker Type

Employee

Worker Sub-Type​

Classified

Cost Center

CC001140 Department Of Public Safety

Pay Rate Type

Hourly

Pay Grade

University-GEN04

Pay Range

31,314.00 - 40,698.00 - 50,082.000

Scheduled Weekly Hours

40

Work Shift

Rotating (United States of America)

Job Description

Coordinates telecommunications services for an assigned geographic area of the state or performs advanced operator functions supporting the state's central telephone switchboard operation. Supervises and assists attendants in the proper handling of telephone calls. Maintains directory assistance listings. Answers service-related calls for the operations center. Resolves system problems by phone or places service orders for subsequent repairs. Coordinates telecommunications services within the assigned area. Serves as liaison with vendor and agency coordinators to ensure efficient service. Reviews and verifies monthly charges; determines departmental costs.

1.1 Radio Communications and Dispatch – 30% Operates Public Safety and Hospital Authority radio systems and dispatches officers to emergency and non-emergency locations in accordance with established procedures and protocols. Receives guidance for unusual, complex, or high-risk situations.

1.2 Dispatch Records and Logs – 20% Maintains accurate computerized or written dispatch logs documenting calls received, units dispatched, activities, events, and other required information in accordance with established procedures.

1.3 Emergency and Non-Emergency Calls – 20% Answers emergency and non-emergency telephone lines; obtains, records, and communicates pertinent information; assesses the nature and urgency of calls using established protocols; and dispatches or notifies appropriate personnel. Seeks guidance when situations require additional judgment or fall outside established procedures.

1.4 NCIC/Teletype Operations – 15% Operates the National Crime Information Center (NCIC) and related systems to obtain and communicate authorized information, including vehicle registrations, criminal histories, wanted persons, warrants, missing persons, property, and other law enforcement information. Monitors and sends messages, responds to hit confirmations within required timeframes, and follows applicable security, confidentiality, and operating procedures.

1.5 Communications Equipment and Systems – 15% Operates computers, telecommunications equipment, radio systems, and other equipment required to perform daily dispatch functions while developing proficiency in applicable systems, procedures, and protocols.

Additional Job Description

Minimum Requirements: A high school diploma and one year of experience in one of the following areas: communications, switchboard exchange operations, clerical accounting, billing or working with the general public. Physical Requirements: (Note: The following descriptions are applicable to this section: Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift) Ability to perform job functions in an upright position. (Frequent) Ability to perform job functions in a seated position. (Frequent) Ability to perform job functions while walking/mobile. (Frequent) Ability to work indoors. (Continuous) Ability to work in confined/cramped spaces. (Infrequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Infrequent) Ability to twist at the waist. (Infrequent) Ability to squat and perform job functions. (Infrequent) Ability to maintain 20/40 vision, corrected. (Continuous) Ability to see and recognize objects close at hand. (Continuous) Ability to see and recognize objects at a distance. (Continuous) Ability to match or discriminate between colors. (Continuous) Ability to determine distance/relationship between objects; depth perception. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to hear and/or understand whispered conversations at a distance of 3 feet. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to work in dusty areas. (Infrequent) Ability to discern between various types of alarm systems warning signals. (Continuous) Additional New Requirements: Computer literacy.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees