The Position

We are currently recruiting for an experienced and highly organised Account Coordinator to support the successful operational delivery for one of our key customers. Working closely with the customer, operational teams and internal stakeholders, you will help ensure that day-to-day activities run smoothly, service levels are consistently achieved and any issues are resolved quickly.
This is an excellent opportunity for someone with strong communication, coordination and problem-solving skills who enjoys working in a fast-paced environment and building positive customer relationships.

• Shift pattern – Predominantly a 7am – 3pm shift but may be adjusted to 9am – 5pm for cover. There is also Nightshift cover available – including a 20% uplift on salary.
• Salary: £26,780.00
• Location: SA4 8QD
  
  

The Responsibilities

• First point of contact for worker queries/ issues
• Coaching and mentoring workforce
• Driving engagement on the shopfloor
• Identifying and delivering retraining where needed
• Ensuring H&S standards are adhered to at all times
• Accident Investigation
• Completing Return to Work interviews
• Attending and delivering daily shift briefs
• Responsible for absence and performance management
• Processing holiday/ leavers forms
• Conducting exit interviews
• Focus on shop floor presence to drive productivity
• Responsible for management of new starters
• Must be confident in challenging conduct issues and issuing coaching forms
• Responsible for 1st stage investigations and disciplinaries
• Managing worker bookings daily in line with the client’s requirements and adhering to parameters that are set
• Ensuring worker hours are recorded and inputted into the internal payroll system accurately
• Managing absence, attendance and performance.  
• Dealing with colleague’s queries
• Good planning and organisation skills
• Ensuring compliance in all areas
• Ambition and determination to succeed

A successful candidate will -

• Be available and approachable – a people person.
• Proficient in administrator tasks
• Be able to speak to individuals at all levels and positions.
• Strong communication skills both written & verbal.
• The ability to quickly adapt to changing priorities and strong problem-solving skills
• Demonstrate attention to detail
• Excellent interpersonal and communication skills (written and verbal)
• Ability to simultaneously perform multiple tasks
• Problem-solving attitude makes effective decisions in a fast-paced environment