Location: Bend, Oregon

Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here at Mt. Bachelor.

This role comes with amazing perks & benefits because we want our employees to Work Where You Play!

• Free employee season pass and free or discounted dependent(s) season pass
• Free and discounted friends & family day passes
• Free transportation to & from Bend, Sunriver, and La Pine
• Discounts across the resort (food & beverage, retail, rentals, lessons & more)
• Winter season employee housing program & Summer season camping program
• 401k with up to 5% company match & immediate vesting
• Discounted daycare onsite at Mt. Bachelor
• Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)
• Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts
  

Position Summary

Each Tune Shop Staff member plays a vital role in delivering an exceptional guest experience by providing high-quality ski and snowboard tuning, repairs, and rental fleet maintenance safely, accurately, and promptly. Team members are expected to communicate professionally with guests and fellow employees, collaborate, and consistently deliver outstanding service while providing knowledgeable equipment recommendations and instruction. Technicians should possess modern knowledge of ski and snowboard tuning techniques, understand the evolution of equipment technology, and have experience operating manual tuning tools, servicing snowboard bindings, and checking base and side edges using files and file guides. Knowledge of Mt. Bachelor terrain is preferred. Employees must follow all safety procedures and properly use personal protective equipment when working with tuning machines, power tools, chemicals, and hand tools. This position is primarily indoors and requires extended periods of standing, bending, pushing, and reaching. Strong attention to detail, excellent communication, teamwork, and a commitment to producing high-quality tunes with efficient turnaround times are essential to the success of the Tune Shop. 

Essential Duties & Major Responsibilities

• Provide technical expertise to guests and employees. 

• Conduct rental ski and snowboard repair and maintenance daily. 

• Obtain certifications from all binding manufacturers and mount and adjust guest ski bindings daily. 

• Intake of guest equipment; evaluating, recommending, documenting, and preparing equipment for services. 

• Facilitate an informative equipment return process by explaining services performed and equipment function. 

• Follow proper release of liability procedures. 

• Perform regular fleet inspection and necessary fleet maintenance services such as rental ASTM testing. 

• Basic ski/board service and maintenance may include: superficial and integrity base repairs, flattening bases, structuring bases, edge tuning, waxing, binding repair, and binding testing. 

• Operate a cash register with great accuracy 

• Handle cash deposit drops as needed. 

• Follow opening and closing procedures accurately 

• Perform daily/weekly machine cleaning, maintenance, and record keeping 

• Add value to the department by being a great teammate and helping in rentals as needed. 

• Be able to stand for up to 10 hours a shift. 

Job Scope

The Mt. Bachelor tune team works together in a very fast-paced atmosphere. Our staff is required to be knowledgeable and professional. Our staff must be passionate about the sport and willing to use their knowledge to assist our guests. Our team must share a passion in perfecting our service and techniques so we can continue provide the best tuning and repair experience possible.    

Secondary Function

Provide technical assistance to Rental Shop when needed, snow removal projects, moving outdoor ski racks, and all other duties assigned. 

Interpersonal Contacts

Guests, fellow employees, & ski instructors.

Specific Job Skills

• License/Certification: Able to pass binding certification and indemnity tests for four major manufacturers.  

• Technical: Understand and perform modern ski tuning techniques.

• Physical Capabilities: Able to push, pick up, and drag 70 lbs.

• Additional: Must have experience with or functional knowledge of the following equipment: Alpine skis & boots, Alpine Touring skis & boots, Telemark skis & boots, Alpine snowboards, and Alpine Touring snowboards.

Education/Related Experience

• Minimum Education: High School or Equivalent Required.

• Minimum time in related position: 1 year or 2 seasons as tuning/repair shop employee with exposure to guest service.

Physical Demands

• The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Such accommodation requires an interactive discussion with the Human Resources Department before such accommodation can be made.  

  • In addition to the specific conditions below, every position at Mt. Bachelor requires the ability to shovel snow and walk on steep and uneven surfaces. 

Current Hiring Range: $17/hr

Minimum Age Requirement: 18+

Come Work Where You Play!

Please be aware incomplete applications will not be accepted or reviewed. Mt. Bachelor is an Equal Opportunity Employer. Mt. Bachelor is committed to creating a quality work environment which makes full use of the talents and contributions of all employees without regard to race, color, religion, national origin or citizenship status, sex, gender identity or expression, pregnancy, sexual orientation, age, disability or military status.