Technical Service & Development Manager, Hygiene & Personal Care (HPC), SEA

Arxada is a global leader in innovative solutions that protect our world. Our groundbreaking technologies, in-depth regulatory know-how, manufacturing and process development help our customers to safeguard nutrition, health and infrastructure efficiently through chemistry and biotechnology that enhance sustainability. We offer a broad portfolio of ingredients and services for multiple end-markets that include Human Health & Nutrition, Home & Personal Care, Professional Hygiene, Paints & Coatings and Wood Protection.

With customers in more than 100 countries, the company achieved sales of CHF 2 billion in 2024. Headquartered in Basel (Switzerland), Arxada employs 3,200 associates across 24 production sites and 14 R&D centers, all committed to our customers’ success.

As a Technical Service & Development Manager, Hygiene & Personal Care (HPC), SEA, you will provide application-oriented solution development, technical service and customer support to drive growth across Southeast Asia hygiene and personal care markets. The role partners closely with Business Development, Marketing, Sales, R&D, Regulatory and Product Management to solve customer technical challenges, develop practical solutions and enable successful adoption of Arxada products. Acting as a key technical interface with customers and distribution partners, you will translate customer needs and market insights into value-creating application and growth opportunities. This is an individual contributor role with regional customer project leadership and technical influence responsibilities.

Essential Job Functions:

· Partner with Business Development, Marketing and Sales teams to develop new solutions and support growth initiatives across Southeast Asia hygiene and personal care markets.

· Provide technical support to customers and distribution partners, including product recommendations, formulation guidance, performance evaluation, troubleshooting and application optimization.

· Develop and execute customer-focused technical projects that support new business opportunities, product adoption, customer qualification and market expansion.

· Build strong technical relationships with key customers and distribution partners and act as a trusted technical interface for application and product-related needs.

· Identify customer needs, technical and regulatory trends, and competitive insights, and translate them into technical value propositions, application development opportunities and growth projects.

· Collaborate with Regional and Global R&D, Regulatory, Product Management, Quality and Supply Chain teams to support new product launches, product approvals, customer qualifications and commercialization activities.

· Plan and conduct laboratory work, application testing and performance evaluation, and interpret results to provide practical customer recommendations.

· Prepare technical reports, laboratory data, product application guidance, presentations, training materials and customer-facing technical documentation.

· Deliver technical training, seminars, workshops and customer presentations to strengthen customer capability and position Arxada as a trusted technical partner.

· Manage multiple customer and application projects with clear priorities, ownership and follow-through to business-relevant outcomes.

· Support regional portfolio development, product positioning and commercialization through technical expertise, customer insights and market knowledge.

Business Travel:

• Regional business travel across Southeast Asia of approximately 30-40% may be required.
• Regular customer visits, distributor engagement and technical support at customer sites are required.

Qualifications & Experience:

• Bachelor's degree in Chemistry, Chemical Engineering, Microbiology, Biology, Formulation Science, Cosmetic Science or a related discipline; a master's degree is preferred
• 5-10 years of experience in Technical Service, Application Development, Formulation Development or R&D within Hygiene, Personal Care, Home Care, microbial control, specialty chemicals or related industries
• Experience in customer-facing technical support, project management and cross-functional collaboration across Southeast Asia
• Hands-on laboratory capability in experimental design, application testing, data analysis and technical reporting
• Strong knowledge of personal care and hygiene applications, formulation principles, microbial control solutions and performance requirements
• Fluency in English is required; proficiency in Thai, Bahasa Malaysia, Bahasa Indonesia, Vietnamese or Mandarin Chinese would be an advantage

Arxada has world class offerings in two distinct areas:  

Microbial Control Solutions (MCS) focuses on threats posed by microorganisms to people and planet through five distinct business lines including Professional Hygiene, Home & Personal Care, Wood Protection, Paints & Coatings and Material Protection. 

Nutrition, Care & Environmental (NCE), meanwhile, provides materials used to manufacture composites for electronics, aerospace and other markets, as well as vitamins and nutritional ingredients, chemicals and performance intermediates, and raw materials for a wide range of high-performance applications. 

Arxada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.