Overall Purpose

Ensure customer satisfaction by providing quality services/support and by training, developing

and motivating team members

Provide leadership and guidance to site personnel

Support and maintain a positive and productive atmosphere at sites

Ensure all company and customer guidelines are upheld

May Report to

Site Manager / Site Supervisor / Sr. Site Leader / Site Leader

Responsibilities

Client relationship & Business development

 Establish and maintain relationships with customers and site personnel

 Daily communication with various stakeholders at the site level

Operations

 Assist Site Leaders or Sr. Site Leaders as needed

 Train inspectors and validate adherence to process (ie: audits)

 Communicate changes in projects and work instructions to inspectors

 Document and report non-conformances to Site Leader/Supervisor

 Make independent judgments for subjective scenarios according to project needs

 Troubleshoot and problem solve with the Site Lead/ Supervisor, for issues pertaining to

process flow, new criteria, spikes/spills

 Manage material movements using inventory management tools (ie: scanners) as needed

 Work as an inspector when required

 Comply with local and company Health & Safety legislation, laws, and policies

 Comply with all TRIGO and site specific customer policies

Organization & management

 Facilitate communication of information within and between workgroups

 Assist in maintaining a 5S/6S working environment

Technical

 Collect and maintain company reports and data

 Utilize company web portals to record required audits and documentation

Other

 Any other duties as assigned

Requirements

Knowledge, skills, abilities

Hard skills Values & attitudes

 Proficiency in English

 Excellent written and verbal

communication skills

 Computer skills – Microsoft Office

(basic Microsoft Excel proficiency) and

Outlook

 Proficient in the use of various gauges

and measuring devices

 Demonstrated flexibility within a fast-

paced challenging environment

 Ability to take initiative and handle

highly sensitive and confidential

material

 May require the ability to travel on a

flexible schedule as needed for

variable lengths of time and distances

 Walk and/or stand for long periods of

time

 Lift / move 30-50 pounds

 Work in a repetitive environment to

include one or more of the following:

lift, twist, grasp, grip, reach, pull, push,

bend, squat, kneel

 Work in an environment that may

include exposure to extreme heat or

cold, loud noises, moving mechanical

parts or machinery, fumes and odors

Values & Attitudes

Global team spirit

 Team player

 Caring for people

 Open-minded

Excellence

 Reactive

 Resilient to pressure

 Rigorous

Customer focus

 Client oriented

 Reliable & trustworthy

 Flexible

Initiative

 Autonomous

 Innovative

 Daring