Initial Posting Date:

Application Deadline:

Agency:

Salary Range:

Position Type:

Position Title:

Job Description:

Transportation Services Office Leader
Oregon Department of Transportation
Driver and Motor Vehicle Division (DMV)
Field Services Group / East Region
Enterprise

The role: 
Bring your customer service skills to the Enterprise DMV as a transportation services office leader. In this exciting role, you will function as part of the leadership team and contribute to the positive team culture. You will assist a variety of customers and handle complex transactions. We provide the training you need to make decisions using vehicle laws, agency policies and regulations. In addition, you will model the exceptional customer service we are known for. Apply today!

We provide a safe and reliable multimodal transportation system that connects people and helps Oregon's communities and economy thrive. We encourage people from all backgrounds and abilities to apply for our positions.

Before applying, visit our applicant information website to learn more about our process. If you are a current State of Oregon employee, you must apply through your employee Workday profile.

A day in the life:

• Assist customers with vehicle registration and titling, interpreting, and applying applicable laws, rules, regulations and policies.
• Produce photo licenses, instruction permits and identification cards.
• Collaborate with customer service manager to prepare weekly schedule. Ensure essential counters and roles are adequately staffed.
• Review and verify the validity of applications, identification and supporting documents.
• Serve as the primary point of contact for complex transactions and customer situations.
• Provide oversight and assistance to team members to ensure smooth counter operations.
• Complete reports and maintain accurate records in alignment with established policies.
• Ensure the security of sensitive documents, inventory and funds received.
• Conduct driver license examinations and behind the wheel tests.
• Provide input to the customer service manager for performance appraisals.
• Monitor daily time keeping and verify accuracy of time sheets before submitting for approval.
• Serve as point of contact for facility maintenance and janitorial contracts.
• Work is performed in the La Grande office 2 days/week and in the Enterprise office 3 days/week.
• Travel in inclement weather conditions may be required.
• May be required to attend trainings outside the region that may involve overnight travel, after hours work and sitting or standing for extended periods of time.
• To request a copy of the position description, which includes all duties and working conditions, please email ODOTRecruitment@odot.oregon.gov.
  

What’s in it for you:

• Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave and so much more. Learn more about working at the Oregon Department of Transportation and the benefits we offer.
• Comprehensive and equitable base salary offer within the listed range. Through an equal pay assessment, we will determine the salary offer using the information you provide in your submitted application materials. Please ensure your application materials are detailed, accurate and reflect your skills, experience (paid and unpaid) and education as they relate to the position when applying. 
• The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%.
• Public Service Loan Forgiveness opportunity!
  

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Minimum qualifications:

Four years of public contact/customer service experience which involved dealing with the public in-person or by phone providing information about services and programs. At least two years of this experience must involve explaining and interpreting rules, programs and procedures and explaining requirements and gaining compliance.

AND

Experience or training using computers to retrieve and input data.

AND

Three months experience collecting money and making change.

Completion of an associate's degree will substitute for one year of the public contact experience.

Special qualifications: Driving is an essential function of this position. You must have a valid US driver license and an acceptable driving record. We will conduct pre-employment driving records checks on our final candidate(s). Your license does not have to be issued in Oregon to be considered. 

What we’d like to see:

If you have these attributes, let us know in your application materials! It's how we will choose whom to move forward! You do not need to have all these qualities to be eligible for this position. We may also use transferable skills, experience and education to help us decide who will move forward.

• Experience working in a fast-paced environment with changing priorities and deadlines.
• Experience providing excellent customer service in difficult or escalated situations.
• Experience handling multiple assignments with frequent interruptions.
• Experience providing constructive feedback, coaching or training.
  

How to apply:

• Complete the following required steps:
  • Fill out the application or attach a resume. Please contact the recruiter under the ‘Need help?’ section if you have any questions about how to fill out the experience fields or to attach a document. Your submitted experience fields or attached resume must include dates (MM/YYYY) for each employer.
  • Complete questionnaire. Answer the checkbox-style questions before submitting your application.
• After you submit your application, please respond to the public records request authorization and gender identity questionnaire. This screen will come after you submit and will complete the process. If you are a current State of Oregon employee, the tasks will come to your Workday inbox.
• If you are a veteran or Oregon National Guard servicemember, you may receive preference. The task to upload your documents will be available after you submit your application. For privacy reasons, please do not attach your military service document(s) to your application or combine it with any other required document attachments.

Need help?

• For questions, call 503-931-1206 or email ODOTRecruitmentTP@odot.oregon.gov.
  

Additional information:

• We do not offer visa sponsorship. If you are hired, you will be required to fill out the US Department of Homeland Security’s I-9 form confirming you are able to work in the US. We are not an E-Verify participating employer, and we are unable to proceed if E-Verify participation is required [e.g., STEM Optional Practical Training (OPT) Extension].
• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an education institution during the application process.
• We may use this recruitment to fill multiple or future vacancies.
• We will conduct name-based and fingerprint-based criminal background checks on final candidates under consideration for this position. All applicants may be subject to additional pre-employment check(s) such as driver license, LEDS (Law Enforcement Data System), and/or education verification as required for the position.
• You will be represented by the Service Employees International Union (SEIU).
  

ODOT is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices. Applicants with a disability may request a reasonable accommodation during the application process. For questions, concerns, or complaints regarding EEO/AA/ADA, contact 1-877-336-6368 (1-877-EEO-ODOT). This information can be made available in an alternative format by contacting ODOT Recruitment at 503-986-3700. Oregon Relay Service can be reached by calling 7-1-1.

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Customer Service, DMV, Leadership