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The Transport Specialist II is a high-impact position responsible for the professional and highly efficient management of all decedent removal, transportation, and dispatch operations. This position requires exceptional organizational skills, compassionate customer service, and strong leadership to train removal staff, manage complex logistics, and drive continuous process improvements, maintaining the highest standards of dignity and professionalism for every service provided. This crucial role operates on a 40-hour work/5days a week work week schedule and requires a willingness to alternate schedules to meet the needs of the department for essential mortuary operations.

This role includes hands-on dispatch duties, staff training, quality control via ride-alongs, and administrative management of departmental resources and documentation systems (including HMIS).

Essential Job Functions: Must be able to perform the essential functions of the job with or without reasonable accommodation.

 

I. Essential Job Functions:

• Logistics, Dispatch, and Administration
• Optimal Dispatching: Manage and oversee removal process, time management and efficiency of calls being dispatched
• Data Entry & Logging: Maintain quality control over all data entry, ensuring information is accurate and comprehensive. Work with leadership to guarantee information in HMIS, logs, PEIs and ensure notes are accurate and concise. 
• Arrival Protocol: Oversee that the quality and professionalism of all decedent handling and check in procedures are being followed.
• Resource Oversight: Oversee and assign departmental assets, including company vehicles and phones, during the assigned shift.
• Paperwork: Print and manage all essential documents, including embalming authorizations and minimal preparation forms.
• Cross Function: Accurately check and list arrangement appointment times and communicate effectively with the Mortuary Office, Arrangements Department, and families regarding any issues pertaining to the removal process.

 

II. Quality Assurance, Training, and Leadership

• Quality Control: Conduct regular ride-alongs to directly verify that removal personnel are professional, courteous, and uphold high standards when meeting with family members.
• Staff Development: Develop, create, and lead comprehensive training programs for incoming dispatchers and drivers on removal protocols, paperwork, SOPs and efficient call completion.
• Enhance Rose Hills Presence: Actively work to optimize internal resources and scheduling to minimize all 3rd party hired calls.
• Schedule Management: Manage and coordinate schedules to optimize in-house removals
• Process Compliance: Work with management to draft SOPs,  policies and procedures relating to dispatch duties and removals and ensure staff strictly adheres to safety rules and attendance policies.
• Lost case monitoring and follow up to ensure policies are being followed.

 

III. Operational Management and Improvement

• Process Improvement: Promote continuous improvement by recommending process enhancements, implementing solutions, and measuring impact on efficiency and service delivery.
• Resource Management: Prioritize staffing and internal resources over third-party services.  Maintain 80%-90% in house removal rate.
• Data Management: Create and update all dispatch Excel spreadsheets for tracking metrics (including case count) and performance.
• Vehicle & Equipment: Oversee company vehicle maintenance and costs, promptly communicating all necessary repairs, and maintaining office and facility supplies/equipment (copiers, printers).
• Issue Resolution: Manage complex operational issues, including lost cases, coroner sign outs, embalming authorizations, holds for autopsies, and troubleshooting HMIS issues.

 

Experience

·         Minimum of five (5) years of experience as a removal/transport driver in the funeral service industry required. Funeral Directors license preferred.

 

 

Knowledge, Skills and Abilities

·         Proven ability to professionally, efficiently, and accurately complete tasks in an environment of constant interruptions.

·         Excellent written and oral communication skills with the ability to influence and persuade co-workers, management, and external partners.

·         Maintain positive, professional relationships with co-workers, third-party removal companies, and external partners (hospitals, Coroners offices).

·         Exceptional organizational skills; highly detail-oriented and able to prioritize effectively.

·         Proficiency in MS Office (Outlook, Excel, Word, PowerPoint).

·         Familiarity with the HMIS program or similar mortuary/funeral management software.

·         Self-motivated, accessible, and adaptable to change, with a demonstrated willingness to help others.

 

Work CONDITIONS

When considering the work hours associated with this job, the following factors may apply:

 

Work Environment

·         Work indoors and outdoors during all seasons and weather conditions

 

Work Postures

·         Frequent, continuous periods of time standing, up 6 hours per day

 

Physical Demands

·         Lifting, pushing, pulling, etc. up to 30 pounds

 

Work Hours

·         Working beyond “standard” hours as the need arises

 

This is an 8-Hour Shift from 5:00AM to 2:00PM | 5 Days/week 8 Hours/week

Compensation:

$23.50/hr - $27.50/hr

Exact compensation may vary based on skills, experience, and location.

 

Benefits (dependent upon eligibility):

Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program

 

Rose Hills is an Equal Opportunity Employer. The company’s hiring procedures do not discriminate against any person on the basis of race, color, national origin, religion, ethnicity, age, sex, sexual-orientation, veteran’s status or disability, or any other legally protected status.

 

SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.

 

As part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: Working around and/or handling deceased and working around families and colleagues. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer.

 

Postal Code: 90601

Category (Portal Searching): Operations

Job Location: US-CA - Whittier