Who we are looking for

The role holder will be responsible for the daily supervision of the Transfer Agency Juniors providing an efficient and responsive service to all clients/investors, whilst ensuring full compliance with internal controls and procedures. They will act as a point of escalation for juniors on technical and client queries.

Why this role is important to us

The team you will be joining is part of Alternative Investment Solutions / Investor Services, a vital function within the company. As both an investor- and client-facing service, we are responsible for accurately recording investor data and investments, while providing clients with reliable reporting on their investor database.

What you will be responsible for

• Day to day supervision of the Transfer Agency daily, weekly and monthly deliverables
• Responsible for monitoring and tracking team activity against all shared mailboxes and assisting the team with queries.
• Identify key priorities within the team on a daily basis and assign appropriately to ensure delivery of all tasks.
• Actively manage day to day relationship with the clients, escalating issues to their Manager when required.
• Closely liaising with the AML team reviewing and monitoring anti money laundering documentation in line with policies and procedures.
• Day to day performance management of the team, one to one meetings and annual performance cycle ensuring development and review of staff against goals.
• Act as a point of escalation for the team for technical and client queries providing an efficient and swift service to Investors.
• Foster and act as a role model to build risk awareness within the team.
• Proactively seek greater productivities in the team through process improvements & automation where applicable.
• Participate in department wide training efforts – draft and deliver training course and facilitate ‘on the job’ training.
• Context of the role
• The Senior Associate will take on a review function – trade, cash, EOD, reporting checklists and online e-checklists.
• The Senior Associate has full accountability for the reviews it completes on work done by the A1’s & A2’s.

What we value

These skills will help you succeed in this role

• These skills will help you succeed in this role:
• Strong attention to detail
• Effective problem-solving skills
• Excellent time management
• Ability to multitask and prioritize effectively
• Strong delegation skills

Education & Preferred Qualifications

• Third level qualification and/or 2 years level experience in financial services industry
• Client Service experience preferred
• Experience in working to tight deadlines, with an ability to multi task and to work calmly under pressure.

Work Requirement

• Minimum of four days per week in the office
• Standard working hours are 9:00 a.m. to 5:30 p.m. GMT
• Flexibility to work outside these hours may be required to meet client deliverables

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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