Job Description Summary:

• Coordinate end-to-end commercial support activities across the MEA region by connecting customers, the commercial team, supply base, planning, export, technical and quality functions. The role helps ensure accurate order execution, reliable information flow and a consistently high level of customer service.
• Provide timely data and reporting, identify process constraints and improvement opportunities, recommend practical solutions, and lead or support agreed improvement projects.

Key Responsibilities

Order Management, Processes and Projects (45%)

•  Create, maintain and revise order sheets, ensuring accurate and timely communication with the supply base, commercial team and customers.

•  Obtain customer confirmation for upcoming orders and follow up on outstanding information or actions.

•  Coordinate with planning and export teams on order requests, revisions and cancellations, and keep relevant stakeholders informed.

•  Support the commercial and management teams with the annual business plan, five-year forecast, CFT and sales meetings, and other ad hoc requirements.

•  Monitor credit notes requirements and coordinate their submission for the MENA and SSA regions when required.

•  Act as a back-up for agreed commercial support and reporting processes to ensure business continuity.

•  Identify process gaps and lead or support projects that improve efficiency, accuracy and customer service.

Data Collection and System Accuracy (15%)

•  Collect mortality and temperature logger data from customers for each dispatched order across the Middle East and Africa region.

•  Coordinate with the relevant Quality teams to ensure that collected data is complete, reviewed and recorded in the appropriate systems.

•  Maintain accurate order details in the Order Sheet Statistics file, SHaPS / Poultry Suite and other designated systems or trackers.

Reporting and Business Support (40%)

•  Prepare accurate weekly, monthly and ad hoc reports for commercial, technical and management teams, highlighting relevant trends, exceptions and actions.

•  Respond to agreed information requests and provide data to support commercial planning and business decisions.

•  Perform other duties or projects reasonably requested and agreed with the MENA Business Manager.

Staff Management: No direct reports

Financial Management: No formal budget responsibility; responsible for accurate handling and follow-up of commercial information and credit note processes.

Travel: Up to 30 working days per year, depending on business needs

 

Personal Requirements

Qualifications and Experience

•  Bachelor's degree in business administration, international trade, economics, supply chain or a related field, or equivalent relevant experience.

•  Relevant experience in commercial support, sales operations, order management, customer service, planning or a similar coordination role.

•  Experience working across functions and with customers in an international or regional business environment.

•  Strong working knowledge of Microsoft Office, particularly Excel; experience with ERP, CRM or order-management systems is desirable.

•  Fluent written and spoken English. Additional languages relevant to the TMEA region are an advantage.

•  Experience in the poultry, agriculture or animal health sector is desirable but not essential.

Required Competencies and Attributes

•  Strong customer focus and a practical, service-oriented approach.

•  Excellent planning, organization and follow-through, with the ability to manage multiple priorities and deadlines.

•  High attention to detail and commitment to data quality, accuracy and confidentiality.

•  Strong analytical and problem-solving skills, with the confidence to identify issues and recommend improvements.

•  Clear written and verbal communication skills and the ability to build effective working relationships across functions, cultures and time zones.

•  Collaborative and adaptable, with the initiative to work independently and take ownership of agreed actions.

•  Calm and resilient when priorities change or urgent customer and business needs arise.