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GENERAL FUNCTION:

Working within the Strategic Sourcing division, the Enterprise Print Management (EPM) Production Specialist will be responsible for the day-to-day project management of the Bancorp's transactional printed materials for the Bancorp from concept through delivery. The individual will partner closely with internal customers and the EPM Production Managers to understand the needs of their business and customers from a print perspective. This role will determine the best type of product and production method and work collaboratively with suppliers to secure the best resulting price and quality for the Bancorp.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as the process owner for sourcing, print management and delivery of the Bancorp's transactional purchased print collateral.
• Partner closely with Bancorp Marketing, operations and Sourcing departments to Analyze, improve and Manage printed materials sourced from a national Supplier pool.
• Optimize the Bancorp customer product specifications and translate to suppliers working with the Enterprise print management team during this Process.
• Manage and Monitor Supplier activity ensuring the achievement of SLAs and operational goals.
•  Facilitate resolutions on customer quality issues working with sales and the supplier(s). Meet key project quality, milestones and timelines, coordinating efforts of LOBs, agencies, and suppliers, managing to budgets and delivery requirements.
• Drive continuous cost and process improvements to help Customers print smarter and to achieve Total best value for the Bancorp.
• Assess current inventory for min/max, Minimum order Quantities, print-on-demand and electronic delivery alternatives.
• Responsible for quality assurance to ensure Bancorp print quality standards and delivery requirements are met.
• Take direction from the production managers.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Bachelor's Degree preferred.
• 3+ years' work experience in print production, inclusive of web, offset, large-format and digital printing processes, as well as working knowledge of print-related processes, paper/substrates, letter shop, data processing and USPS.
• Must have experience with most forms of print products as well as experience working closely and interacting with advertising agencies, designers, internal business Partners, print buyers and print suppliers.
• Must Possess a superior command of the entire print procurement supply chain from pre-press and designing for optimal manufacturing (especially to digital color and POD) thru delivery. Must be viewed within the account(s) as Knowledgeable in these areas.
• working knowledge of Quark, Illustrator, in-design and Photoshop a plus. Also, Microsoft Excel, Word and PowerPoint.
• a world class customer service approach and Outstanding follow-through, multi-tasking skills and the Ability to work well under pressure of deadlines.
• demonstrate quick-thinking, analytical, quantitative and creative problem solving skills.
• attention to detail, accuracy, Sense of urgency.
• strong follow-up and prioritization skills.
• Ability to quickly learn and comprehend new systems.
• Self-directed and well organized.
• Ability to tactfully push-back if and when necessary.

WORKING CONDITIONS:

• Normal Office environment with little exposure to dust, noise, temperature.

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner. 

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting.  Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third.  Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.