Ecolab’s Institutional division partners with aged care facilities, hotels, hospitals and commercial kitchens to deliver safer, cleaner and more efficient environments. We’re seeking a motivated and customer-focused Territory Manager to help grow and support our customers.

About the Role

As a Territory Manager, you will be the face of Ecolab Institutional, managing a portfolio of customers while identifying new business opportunities through distributor partnerships and direct relationships.

This role is perfect for someone who enjoys variety—mixing customer engagement, technical service, problem-solving and commercial growth. You’ll spend time on the road, supporting aged care customers and other institutional partners. You will also undertake basic on-site installation, troubleshooting and maintenance of Ecolab equipment—so comfort with the use of basic hand and power tools is important.

Key Responsibilities

Customer Management & Growth

• Manage and grow a defined territory across the Institutional sector
• Build strong relationships with aged care facilities, hospitality venues and commercial customers
• Work with distributors to identify and convert new business opportunities
• Conduct site assessments, recommend solutions and deliver product demonstrations

Technical Service & Support

• Install and maintain small Ecolab dispensing and dosing systems (basic power tools required)
• Troubleshoot minor equipment issues and escalate complex service needs when required
• Train customers on safe and effective use of Ecolab products and systems

Commercial & Operational Execution

Deliver on territory sales targets and new business pipeline

• Maintain accurate activity reporting, forecasting and CRM updates
• Ensure all work aligns with Ecolab’s safety, quality and service standards

About You

You are a proactive, customer-first professional who enjoys balancing account management, hands-on service and commercial growth. You’ll bring:

• Experience working in or supporting aged care, hospitality, healthcare or related sectors
• Strong communication and relationship-building skills
• Problem-solving mindset with the ability to work independently
• Comfort using basic tools (e.g., drill, screwdriver, wrench) and willingness to learn
• Valid driver’s licence and ability to travel as required

Experience in hygiene, facilities, chemicals or services is valuable but not essential—full training is provided.

Why Ecolab?

• Join a global leader dedicated to making the world cleaner and safer
• Access world-class training and development pathways
• Competitive salary + vehicle + tools + bonuses
• Strong team culture, with ongoing support and career progression
• Opportunity to make a positive impact in the aged care and institutional sectors

Apply Today

If you’re passionate about customer service and want to be part of a company that makes a difference every day, we’d love to hear from you.

Apply now and start your journey with Ecolab.