Sobre esta vaga de Technology Solutions Analyst-EST na Heartbeathealth
Heartbeathealth · Remoto · remote
Heartbeat Health is the leading virtual-first cardiovascular care company in the country, providing patients with convenient, high-quality heart care through a combination of telemedicine, diagnostics, and virtual care programs. By leveraging real-time data and AI-powered insights, Heartbeat Health empowers providers and patients with personalized treatment plans, reducing hospitalizations and improving long-term heart health outcomes. Heartbeat Health is redefining how cardiovascular care is delivered in the digital age, led by our medical group of cardiologists, advanced practitioners, nurses, and care coordinators.
About the Role
We’re hiring a Technology Solutions Analyst based in the Eastern Time Zone (ET) to help operate and improve the technology Heartbeat’s teams use every day. You’ll work across employee support, identity and access, device management, SaaS administration, and the enterprise systems that support our business.
You’ll report directly to the VP of Cybersecurity & Enterprise IT and work closely with colleagues across technology and the business. This is a hands-on role on a small team, with broad exposure and increasing responsibility as you build experience.
We don’t expect you to arrive knowing every tool. We do expect you to learn quickly, ask thoughtful questions, and follow through. In return, you’ll work alongside experienced colleagues who will share their knowledge, explain the reasoning behind decisions, and support your development.
About You
Professional Experience: 1+ years of professional IT experience, including help desk support, technical support, or IT administration. Experience gained through internships, part-time roles, or similar hands-on positions is also relevant.
IT Fundamentals: Basic familiarity with account provisioning and deprovisioning, computer setup and troubleshooting, and SaaS application configuration.
Security Knowledge: Understanding of basic IT security concepts, including device management, access controls, multi-factor authentication, and software patching.
Organization and Prioritization: Strong organizational skills with the ability to manage competing requests, prioritize tasks, follow through on responsibilities, and escalate issues when appropriate.
Communication Skills: Ability to clearly communicate technical information and troubleshooting steps to nontechnical colleagues in a professional and approachable manner.
Problem-Solving and Adaptability: Demonstrated curiosity, willingness to learn, and ability to troubleshoot problems, seek guidance when needed, and apply feedback to continuously improve.
About Our Culture
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