Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a dedicated Technology Resiliency Engineer Senior, you will play a critical role in ensuring the resiliency and reliability of our systems and infrastructure. You will lead efforts to ensure the design, implementation, and maintenance of solutions that will enhance the resiliency of our technology stack, enabling us to withstand and recover from various disruptions and threats.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Applies industry knowledge of the financial services industry technology resiliency requirements, policies, and standards to daily work.
• Coordinates, gathers and analyzes data trends and responds accordingly to multiple lines of business and/or Association specific technology resiliency trends, requirements and requests.
• Performs research, analysis and reporting to identify, resolve, and explain complex association-wide technology resiliency issues, gaps and incidents.
• Gathers information to support business analysis, resolve issues, gaps and incidents, and identify points of escalation.
• Advises the IT lines of business on how to strengthen and manage their technology resiliency program to ensure alignment and integration with the Operational Resiliency Program, Legal and Risk and Compliance.
• Assists in Plans, executes and oversees technology resiliency and recovery tests for multiple IT lines of business and/or the entire Association covering business interruptions, critical suppliers and disaster recovery scenarios.
• Identifies operational gaps and potential technology resiliency risks and in partnership with the IT lines of business and other stakeholders recommends solutions to improve operational processes and applications to close gaps and mitigate risk.
• Helps ensure all internally developed, and commercially available business applications meet or exceed technology resiliency standards and include adequate and measurable controls.
• Assists in critical business operations or systems applications, processes, procedures, and incident remediation action plans to ensure appropriate escalations in support of business disruptions or other technical resiliency related matters.
• Assists the IT lines of business with translating technology resiliency related control deficiencies into actionable plans and provides recommendations to minimize technology resiliency risks and strengthen the overall control environment.
• Reviews IT line of business documents and forms to ensure compliance with Operational Resiliency policy, standards, and regulatory and legal requirements.
• Assists in Guiding the lines of business, Compliance, Risk Management, Audit Services, and Legal on strategic and tactical responses to internal and external audit questions and analysis.
• Serves as a liaison between the Technology Functions, IT Lines of Business and the Operational Resiliency Program.
• Prepares executive level communications and after-action reports for senior management.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of relevant education and/or experience.
• 6 years of business and/or technology operations, business continuity, disaster recovery, emergency response, incident management, crisis response, or directly related operational risk experience in these functions.
• Advanced knowledge of operational and technology resiliency industry best practices and tools; IT infrastructure, data, processing and application recovery attributes.
• Advanced knowledge of relevant regulatory compliance, industry regulations, regulatory data sources, and risk management practices.
• Demonstrated analytical, organizational, and problem-solving abilities requiring a high attention to detail.
• Strong communication skills with the ability to collaborate and execute among cross-functional teams, including all levels of the organization and with external civic, crisis, and emergency management agencies.
• Active, or the ability to obtain a valid Associate Business Continuity Professional (ABCP) certification within first year of employment.

What sets you apart:

• Strong understanding of cloud computing principles and technologies, such as AWS, Azure, or Google Cloud Platform.
• Experience with Fusion Risk Management System, including Testing Incidents, Recovery Plans, and Dashboards / Reporting or other Operational Resiliency Risk Management tools.
• Relevant certifications (e.g., Certified Business Continuity Professional, AWS Certified Solutions Architect, Certified Information Systems Security Professional) are a plus.
• Proven experience in designing, implementing, supporting, or testing resilient systems and infrastructure in large-scale environments.

Compensation range: The salary range for this position is: $103,450.00 - $197,730.00.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.