Project Role : Technology Architect
Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs.
Must have skills : ServiceNow IT Service Management (ITSM)
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a ServiceNow ITSM Technical Lead/ Architect, a typical day involves designing and delivering comprehensive technology architecture tailored for a specific platform, product, or engagement. This role requires defining solutions that address critical aspects such as performance, capability, and scalability to ensure the architecture meets current and future demands. The position involves continuous evaluation and refinement of architectural components to align with evolving business needs and technological advancements, fostering innovation and efficiency throughout the development lifecycle.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead architectural reviews and ensure alignment with organizational standards and best practices.
- Facilitate communication between technical teams and stakeholders to ensure clarity and shared understanding.
- Mentor junior team members to support their professional growth and enhance team capabilities.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow IT Service Management (ITSM).
- Strong knowledge of IT service management principles and best practices.
- Experience in designing scalable and high-performance ITSM solutions.
- Ability to integrate ServiceNow ITSM with other enterprise systems and platforms.
- Skilled in troubleshooting and resolving complex architectural challenges within ITSM environments.
- Familiarity with configuration, customization, and implementation of ServiceNow ITSM modules.

Additional Information:
- The candidate should have minimum 8-10 years of hands on experience in ServiceNow IT Service Management (ITSM).
- This position is based at our Bengaluru office. Candidate should be from Bangalore and must be able to visit 3 days a week to client office
- A 15 years full time education is required.

Location and Client Requirement : Candidate should be from Bangalore and must be able to visit 3 days a week to client office

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.