Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Time Type:

Job Description :

Technician, IT Concierge

Job Responsibilities

The Support Desk will provide support to the employees of Breezeline, employing a high degree of customer service, technical expertise, and timeliness.  The Support Desk offers an advanced level of remote IT assistance for problem resolution and escalates complex issues to higher tier personnel.  Support Desk takes ownership of an issue and follows through on a resolution with end users and other pertinent information technology staff.  Tracks support calls in the Help Desk ticketing system. 

Essential Duties and Responsibilities

• Monitor daily system backups and ensure the integrity
• Field incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems in person, via phone, electronically
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
• Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
• Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.
• Ensure system connectivity of all servers, shared software, and other applications
• Monitor and test system performance; prepare and deliver system performance statistics and reports
• Perform preventative maintenance, including the installation of service packs, patches, hotfixes, anti-virus software, cleaning of Workstations, Printers and other devices
• Apply diagnostic utilities to aid in troubleshooting
• Leverage troubleshooting skills, documentation and on the job training to document, resolve or escalate support requests
• Use basic and advanced troubleshooting technique to resolve or route issues about email problems or features, network connectivity, personal computer problems, and application problems for employees
• Utilize help ticketing system to document and route support case to the appropriate groups who can assist in resolving the issue
• On-call rotation

Required skills and knowledge:

• Microsoft Office Suite 2016 & 2019
• Administration of Active Directory, Google Workspace and VOIP telephony system
• Windows 10 & 11,  Windows Server 2016 & 2019
• Technical and Analytical Skills
• Organizational and Time Management Skills
• Interpersonal and Communication Skills
• Working Knowledge of Wireless networking
• Provide end-user support and problem resolution for desktops, laptops, printers, and other devices
• Troubleshoot computer and laptop hardware
• Troubleshoot basic network and telecommunications connectivity issues
• Strong knowledge of printer driver and queue creation, installation, management, and troubleshooting
• Create and maintain core desktop image to ensure standards of PC builds using imaging software
• Working Knowledge of Network, Systems, and email security

You’ll benefit from:

• Flexibility: Yes, we think that what you do matters. At work and at home.
• Fun: We laugh a lot, it makes every day brighter.
• Discounted services: We provide amazing services to our clients, and you’ll get them at home, because you deserve them.
• Rewarding Pay: Let's be honest, everybody likes to make a good salary. We offer attractive compensation packages, and it comes with a great culture.
• Benefits: We’ve got you covered.
• Career Evolution: Join us and we will give you the tools to achieve your career goals!
• Technology: You have a passion for technology? Excellent, we do too. Here, you will manage, influence, play, create, fix, and shape the industry.

For candidates whose primary place of work will be in Cleveland, OH, the expected salary range is $54 100 – $81 100.

This range represents the annual salary or hourly wage that Breezeline expects to pay for this position at the time of this posting. Individual pay is determined by various factors, including but not limited to job-related skills, relevant experience, education, and specific work location.

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Location :

Company :

Breezeline

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at [email protected]