We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

As a Customer Care Technical Support Specialist, you will provide technical and application support to customers, sales teams, and internal stakeholders throughout the customer journey. You will leverage your technical aptitude, problem-solving skills, and customer-focused mindset to resolve product-related inquiries, support customized solutions, and deliver a high-quality customer experience. Working collaboratively with Sales, Engineering, Product Management, Quality, and Customer Care teams, you will contribute to customer satisfaction, operational excellence, and continuous improvement.

WHAT YOU WILL EXPERIENCE IN THIS POSITION:

• Customer & Technical Support – Serve as a key contact for technical customer inquiries, providing product guidance, application support, and professional communication through various support channels.

• Technical Troubleshooting – Investigate and resolve product- and application-related issues, handling standard and moderately complex cases while coordinating escalations when required.

• Product & Configuration Support – Interpret product specifications, technical documentation, and drawings to support product selection, configuration validation, and solution recommendations.

• Responsible for the quotation process for modified products and support for customized solutions by clarifying customer requirements and working with internal stakeholders to ensure accurate and timely proposals. Responsible for the entire quote to order process for modified products.

• Claims & Service Support – Assist with non-standard claims, product replacement requests, and other technical service-related matters, ensuring timely follow-up and resolution.

• Case Management & Data Quality – Maintain accurate case records, documentation, and customer communications within CRM and support systems while ensuring high standards of data quality.

• Cross-Functional Collaboration – Partner with Sales, Customer Care, Engineering, Product Management, Quality, and Operations teams to provide effective customer solutions and ensure a seamless customer experience.

• Continuous Improvement – Stay informed about product updates and contribute to process improvements, knowledge documentation, and initiatives that enhance service efficiency and customer satisfaction.

YOU HAVE:

• Bachelor's degree in Technical Studies, Business, Communication, or a related field, or equivalent combination of education and experience.

• 3–5 years of experience in technical customer support, customer care, inside sales support, or a similar customer-facing technical role.

• Experience within a manufacturing, industrial, electrical, or technical product environment is preferred.

• Experience using CRM, ERP, CPQ, configurator, or similar business systems is an advantage.

• Ability to quickly learn new products, technologies, and digital tools.

Skills & Competencies

• Strong customer orientation and commitment to delivering an excellent customer experience.

• Ability to read and interpret technical documentation, product specifications, and engineering drawings.

• Strong analytical thinking and troubleshooting capabilities.

• Excellent written and verbal communication skills.

• Strong attention to detail and commitment to accuracy.

• Ability to prioritize tasks and manage multiple activities in a dynamic environment.

• Effective collaboration and stakeholder management skills.

• Continuous improvement mindset and willingness to learn.

• Fluency in German and English; additional languages are considered an advantage.

WE HAVE:

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day

• • nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.

  • Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com.

• Commitment to strengthen communities where our employees live and work

• • We encourage and support the philanthropic activities of our employees worldwide

  • Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

• Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:

• • Innovative & adaptable

  • Dedicated to absolute integrity

  • Focused on the customer first

  • Respectful and team oriented

  • Optimistic and energizing

  • Accountable for performance

• Benefits to support the lives of our employees

Pay Transparency

nVent’s pay scale is based on the expected range of base pay for this job and the employee’s work location. Employee pay within this range will be based on a combination of factors including knowledge, skills, abilities, experience, education, and performance.

Monthly Gross Compensation Range:

Depending on the position offered, employee may be eligible for other forms of compensation, such as annual or long-term incentives.

Benefits

At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible employees that includes:

• Comprehensive Private Health Care (including dental coverage)

• Retirement Pension Plan for long-term financial security

• Employee Stock Purchase Plan to share in company success

• 100% Funded Language Courses and subsidies for further studies

• Reward & Recognition Program to celebrate your achievements

• Christmas & Holiday contributions

• Canteen / Meal passes