Jobs › Companies › Circadiahealth › Technical Support Representative - Evening Shift

Sobre esta vaga de Technical Support Representative - Evening Shift na Circadiahealth

Circadiahealth · Presencial · Karachi
We are looking for a motivated Technical Support Representative in our Pakistan office to assist customers and internal teams with technical issues, troubleshoot software problems, and ensure timely resolution of support requests.

Key Responsibilities

  • Answer inbound calls and assist clients with application-related issues
  • Troubleshoot account and application issues to identify root causes
  • Diagnose problems and run tests within the application to verify functionality
  • Submit support tickets for parts delivery requests and other necessary actions
  • Document client interactions and issue resolutions accurately
  • Escalate complex or unresolved issues to the appropriate internal teams
  • Follow up with clients to ensure timely resolution of their concerns
  • What We're Looking For

  • Proficient in spoken and written English
  • Strong technical aptitude with the ability to troubleshoot software/application issues
  • Highly attentive to detail with strong problem-solving skills
  • Prior experience in a customer support, help desk, or technical support role preferred
  • Excellent communication and interpersonal skills
  • Ability to multitask and manage time effectively in a fast-paced environment
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    Preferred Skills

  • Familiarity with ticketing systems (HubSpot, Intercom, etc)
  • Experience in healthcare technology, SaaS, or related industries is a plus

  • If you're passionate about delivering exceptional customer experiences and enjoy building strong relationships, we'd love to hear from you.

    Apply using this link or send resumes to [email protected]

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