Technical Service Lead EMEA

PPG Industries

Field Based

Can be located in UK, Germany, Spain or France - covering EMEA Region.

Join our Packaging Coatings business in a technically rewarding position encompassing project management, customer interaction and technical support. You will coordinate the work and lead the team for the 2 selected segments (Easy Open End and Personal Care) and provide technical service and trial support to our Customers throughout the EMEA region.

You will report to the Technical Service Manager EMEA.

Key Responsibilities

• Attend important trials across the entire EMEA region
• Previous experience in end-makers or engineering
• Improve machinery settings
• You will ensure all trials and plant related activities are carried out and managed to our EHS policies
• Provide technical support to customers with new technologies and legacy products.
• Lead technical assistance to our major customers
• You will ensure all trials and plant related activities are carried out and managed to agreed standards. You will use “Best-in-Class” line trial and plant audit methodologies across Coatings in EMEA, using Secure Launch and other PPG quality tools.
• Deliver training programmes to broaden the skills matrix for all areas of the segment both within PPG and at customer facilities
• Partner with equipment suppliers to support PPG understanding and enhance technical support capability of PPG technical team at customer sites.
• Deliver world-class post-conversion technical support to enhance plant relationships and to respond quickly to problems using established problem analyses, including Kepner-Tregoe programmes
• Instigate continuous improvement programmes at customer facilities
• Establish working partnerships with plants
• Establish working partnerships with PPG peers.
• Use the Technical Support SharePoint site to share data and experience on a Global basis.
• Perform Troubleshooting activities at customer sites.
• Investigate and understand failed trials to learn how to ensure the same issues are not repeated.
• Work with Segment Support labs to test trial can items and support local development projects if necessary.

Qualifications

• Minimum 5 years working in a technical support / service role in the coatings or packaging industry.
• Chemistry, Chemical Engineering or Engineering background.
• English speaker to a professional level.
• Willingness to travel within EMEA (up to 70%).

About us: 

PPG: WE PROTECT AND BEAUTIFY THE WORLD® 

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X. 

The PPG Way 2030  

We are customer champions 

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow. 

We act with purpose and speed 

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.  

We are excellent operators 

Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.   

We compete to win 

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths. 

We are PPG proud 

Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world. 

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to  https://careers.ppg.com/us/en/candidate-resources.  

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.  

If you need an adjustment due to a disability, please email [email protected]. 

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.  
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.  Benefits will be discussed with you by your recruiter during the hiring process. 

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.