Working at Freudenberg: We will wow your world!

Responsibilities:

Technical & Solutions Supports

• Provide technical expert advice in lubrication engineering to support customers.
• Be in charge of technical support for KLTH in his assinged teritory and provide service support to Sales team, MarCom and CSR team.
• Provide on-spot technical service and trouble-shooting solving for the existing customers’s expectation.
• Work closely with sales team on technical issues and contribute to the sales targets.
• Analyze and solve technical issues base on professional experience to enhance customer’s satisfaction.
• Support sales team members for serving customer requirements and expectations related to technical service task. 
• Conduct technical training for customers and our sales team as required.
• Support to develop technical related documents to promote Klüber brand such as technical brochure technical articles etc.

Service Supports

Qualifications:

• Promote our special services base on 4 pillars of Klüber Efficiency Support (KES) together with sales team.  
• Consulting service to improve the energy efficiency of customer equipment verified by energy measurements and provide energy and cost savings reports. 
• Consulting service to manage the lubrication schedule and maintenance programmes considering the necessary lubrication maintenance tasks. 
• Perform onsite inspections including inspection reports with lubricant recommendations to customers as per agreed timeline. [KlüberMonitor]
• Handle lab analysis of lubricant to support our customers and sales team.
• Responsible for customer service to extend ther life cycle of key equipment e.g. large gear drives, high-temp chains and worm gearboxes.
• Support the special projects as assign by superior and required by the business.  

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The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.