• Serve as the initial technical resource for internal sales teams, distributors, and end users 

• Manage incoming technical support calls, that have been escalated from Technical Sales Support I and II. 

• Specify product fit for use. 

• Review new applications and utilize independent judgment to determine the proper equipment to be sold to a customer;  crossover competitor’s products to Burkert   

• Request product variations or forward on to Engineering for customization of products 

• Create combinations such as Burkert standard accessories plus sensors, control SOV plus controller, or process valve plus accessory to sell to a customer as an assembly 

• Request part numbers, assembly procedures and standards per ID number from Engineering 

• Define parts for one-time orders to satisfy immediate/important customer demands from the existing US Portfolio 

• Troubleshoot equipment problems and installations generally on the phone with customers  

• Training others on product specifications- Distributors, Customers, and Burkert employees 

• Preform discovery calls and go onsite to customers’ locations with the ASM to capture and provide insight to technical constraints and needs.  

• Review, create and analyze CAD drawings 

• Assist with the overseeing of Technical Sales Support I and II. 

• Build and deliver technical presentations, documents and demonstrations. 

• Provide post sales customer support on customers site as needed. 

• Project management duties with the ASM and Systemhaus. 

• Other duties as assigned and required 

*This job description indicates the general nature and level of work expected. It is not designed to cover and contain a comprehensive listing of activities, duties or responsibilities required by the employee. Employee may be asked to perform other duties as required.* 

• 7+ years of customer service or inside experience preferably in a manufacturing environment 

• Batchelor degree in Engineering or equivalent experience preferred 

• Proficient in Windows and Microsoft Office 

• Proficient in SAP 

• Proficient in CAD or other 3D model system 

• Must have a deep understanding of Process Flow and System Integrations 

• Up to 50% Travel to trade shows, customers, distributors 

Skills: 

• Strong customer focus and attention to detail 

• Organized 

• Self sufficient 

• Strategic and independent thinker 

• Day-to-day work activities are prioritized appropriately within work routines 

• Excellent oral, written, presentation and communication skills 

• Strategic communicator  

• Full understanding of process and automation 

• Knowledge of P&I 

• Able to work closely within a team and contribute individually 

• Ability to preform fine hand manipulation, such as keyboarding 

• Ability to follow safety and process procedures 

• Ability to sit preforming computer and telephone work for up to 8 hours per day  

• Ability to stand/walk/bend/lift up to (50) fifty pounds for up to 5 hours per day