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Role Summary

This is a critical position within the AGS FSO SPO Organization, embedded in the Global Program Adoption (GPA) team. The Regional Program Adoption (RPA) enables effective adoption, sustained utilization, and productivity improvement across Field Service Operations through structured change management, field communications, and business process training.

The RPA focuses on representing field challenges, facilitating field communication, and supporting change management through the Prosci process. Key responsibilities include driving cross-functional collaboration, supporting regional program adoption and training, communicating updates, championing process efficiencies, and resolving complex field operational issues.

The role requires deep knowledge of Field Service Operations, AGS Operations, Sales, data analytics, and change management, with preferred qualifications including project management and change management certification, and over five years of field service experience.

Key Focus Areas

1) Voice of the Field Service Operations

• Represent regional field perspectives for SPO–sponsored programs and initiatives

by articulating local operational realities, constraints, priorities, and cultural considerations

• Act as a bi-directional conduit between global project teams and regional field service organizations:
  • Bring regional insights into program/project design, sequencing, rollout strategy, and readiness planning
  • Translate global intent and standards into regionally relevant guidance and execution considerations
• Translate field feedback into actionable recommendations influencing project scope and deployment approach
• Advocate for solutions that improve field productivity, efficiency, and user experience within the represented region

2) Field Communications

• Plan and execute field-facing communications to drive awareness, understanding, and readiness for change
• Facilitate communication between global project teams and regional field organizations through multiple channels, including:
  • Field Council and Field Engineer Info Session
  • Regional All Hands and FSO Staff Meeting
  • Global Field Manager and Field Engineer Conference
  • Applied4You, Field Notifications and other digital platforms
• Support localization and translation of communication materials into local languages where required, ensuring clarity and cultural relevance while maintaining alignment with global intent
• Ensure consistent messaging around new or changing business processes, operating expectations, and adoption timelines

3) Change Management, Program Adoption & Business Process Training

• Guide and coach regional Field POCs on structured change management activities aligned with Prosci or equivalent methodologies
• Partner with Program Managers and Change Practitioners to:
  • Assess regional stakeholder impacts and readiness
  • Identify adoption risks and mitigation actions
  • Support sponsor/stakeholder engagement and reinforcement planning
• Design, coordinate, and deliver business process–focused training (workflows, behaviors, ways of working)
• Support localization and translation of training materials into local languages where necessary to improve comprehension and effectiveness
• Establish feedback loops and adoption signals to identify gaps and recommend corrective actions (e.g., reinforcement, additional comms, refresher training)

Key Responsibilities

• Serve as the regional program adoption enablement focal point for programs and projects impacting Field Service Operations
• Guide and coach regional Field POCs on adoption approach, sequencing, readiness, and risk mitigation
• Drive cross-functional collaboration between global project teams and impacted organizations (e.g., FSO, GIS, AGS Operations, and other functional teams)
• Support program change management activities, including tracking milestones, dependencies, issues/risks, and adoption blockers
• Communicate key program updates through Field Councils, Info Sessions, Field Conferences, Applied4You, Field Notification, and other appropriate channels
• Identify opportunities to simplify, standardize, and streamline field processes to improve productivity and reduce friction
• Anticipate complex issues and facilitate resolution through alignment, structured problem solving, and stakeholder engagement
• Support translation and localization of communication and training materials to suit regional language and cultural context, as needed
• Collect structured feedback from the field and provide actionable insights to global project teams to improve rollout effectiveness and adoption outcomes

Functional Knowledge & Skills

• Strong understanding of Field Service Operations and field-facing workflows
• Strong program management fundamentals with the ability to manage complex work across a matrix organization
• Working knowledge and practical application of Prosci or structured change management processes
• Ability to design and deliver effective business process training and reinforcement plans for Field audiences
• Strong data and analytical skills to monitor adoption, utilization, and productivity indicators and translate insights into actions
• Broad understanding of FSO systems, tools, and operating practices

Business Expertise

• Applies change management principles to accelerate adoption and sustained utilization of new processes and ways of working
• Leverages operational knowledge to influence program requirements that improve organizational efficiency and productivity
• Balances global standards with regional execution realities without fragmenting process consistency

Problem Solving

• Applies a structured, cross-functional approach to resolve complex and ambiguous business challenges
• Navigates competing priorities and constraints while maintaining focus on adoption outcomes and field productivity impact

Interpersonal & Communication Skills

• Excellent written and verbal communication skills
• Comfortable presenting to medium to large audiences across field and management levels
• Effective communication across diverse cultures, regions, and knowledge levels
• Strong facilitation, influencing, and stakeholder management skills without direct authority
• Builds trust-based relationships to drive alignment, readiness, and adoption
• Able to surface issues early and use constructive challenge to drive resolution

Education

• Bachelor’s degree or equivalent experience

Experience

• Minimum 7–10 years of relevant professional experience
• Preferred: 5+ years of Field Service or Field Operations experience
• Demonstrated experience in:
  • Program adoption/ deployment/ rollout enablement
  • Change management execution in a matrix environment
  • Cross-functional collaboration across multiple stakeholder groups

Certifications (Preferred)

• Prosci Certified Change Practitioner (or comparable change management certification)
• PMP or equivalent program/project management certification

Additional Preferences

• Experience supporting global/regional field organizations and geographically distributed teams
• Exposure to cross-functional environments (e.g., SPG, OCE, DEG or similar)

Additional Information

Time Type:

Employee Type:

Travel:

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.