Job Description:

Greetings from Rakuten Symphony

Why should you choose us?

Rakuten Symphony is reimagining telecom, changing supply chain norms and disrupting outmoded thinking that threatens the industry’s pursuit of rapid innovation and growth. Based on proven modern infrastructure practices, its open interface platforms make it possible to launch and operate advanced mobile services in a fraction of the time and cost of conventional approaches, with no compromise to network quality or security.

Rakuten Symphony has operations in Japan, the United States, Singapore, India, South Korea, Europe, and the Middle East Africa region. For more information, visit: https://symphony.rakuten.com

Building on the technology Rakuten used to launch Japan’s newest mobile network, we are taking our mobile offering global.

To support our ambitions to provide an innovative cloud-native telco platform for our customers, Rakuten Symphony is looking to recruit and develop top talent from around the globe. We are looking for individuals to

join our team across all functional areas of our business – from sales to engineering, support functions to product development.

Let’s build the future of mobile telecommunications together!

About Rakuten Group, Inc. (TSE: 4755) is a global leader in internet services that empower individuals, communities, businesses and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content and communications to approximately 2 billion members around the world. The Rakuten Group has over 30,000 employees, and operations in 30 countries and regions. For more information visit https://global.rakuten.com/corp/.

Summary :

We are seeking a highly experienced and self-driven Senior Network & Cloud Infrastructure Engineer to join our global IT infrastructure team. The ideal candidate will be responsible for designing, implementing, automating, and supporting advanced networking solutions across multi-vendor environments with a focus on mobile network technologies (4G/5G), automation, cloud integration, and security. This role involves collaboration with telecom clients, managing high-performance network infrastructures, and delivering end-to-end solutions.

PRINCIPLE RESPONSIBILITIES:

Key Responsibilities:

• Design, deploy, and support advanced network infrastructures including mobile backhaul/fronthaul for 4G/5G networks.
• Configure and troubleshoot routers, switches (Cisco Nexus, Cisco IOS XR and Cisco ACI, VXLAN,vPC).
• Implement advanced routing protocols: BGP, OSPF, IS-IS, IPv6.
• Perform device hardening and vulnerability assessments for compliance and security.
• Build and maintain network automation scripts using Python, Ansible, REST APIs, and YAML/JSON templates.
• Well versed with implementing IEEE 1588v2 along with SyncE for synchronization in 4G/5G networks.
• Oversee Zero Touch Provisioning and fault/performance management integration with OSS tools.
• Troubleshoot complex network issues using tools such as Wireshark, Spirent, IXIA and Calnex.
• Lead change management processes including software release coordination and documentation (MOP, RCA).
• Manage customer-facing engagements and PoCs for new product introduction.

• Work and manage operational TT’s for the relevant network elements

REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE:

• Bachelor’s degree in electrical/Electronics/Computer Engineering or related field.
• Certifications: CCNP Data Center, CCIE (Data Center or Enterprise), or Cisco Certified DevNet Professional.
• Container Networking: Knowledge of Kubernetes networking (CSI/CNI) and how it integrates with ACI.
• Monitoring: Experience with SNMP, Telemetry (gRPC/Model-driven), and dashboarding tools.
• 10+ years of experience in network administration, design, and support.

• Strong background in enterprise and service provider-grade environments.

Soft Skills:

• Excellent communication and documentation skills.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Ability to work independently and in cross-functional teams.
• International mindset with experience working in multicultural environments

Rakuten SHUGI Principles:

Our worldwide practices describe specific behaviours that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 SHUGI Principles of Success.

• Always improve, always advance. Only be satisfied with complete success - Kaizen.

• Be passionately professional. Take an uncompromising approach to your work and be determined to be the best.

• Hypothesize - Practice - Validate - Shikumika. Use the Rakuten Cycle to success in unknown territory.

• Maximize Customer Satisfaction. The greatest satisfaction for workers in a service industry is to see their customers smile.

• Speed!! Speed!! Speed!! Always be conscious of time. Take charge, set clear goals, and engage your team.