When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: 

• Award-winning culture 

• Inclusion and diversity as a priority 

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability 

• Generous PTO (including paid time to volunteer!) 

• Up to 9.5% 401(k) employer contribution 

• Mental health support 

• Career advancement opportunities 

• Student loan repayment options 

• Tuition reimbursement

• Flexible work environments 

*All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning…  

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! 

General Summary:

Principal Duties and Responsibilities

The specialist provides expert advice and technical support on all aspects of Unum’s technology capabilities process and oversees the setup and maintenance of technology onboarding with our clients and technology partners.

• Effectively and proactively consult with customers to drive set up of their technology that meets the specific needs (including billing, claims, and enrollment), along with setting appropriate expectations with regards to these processes and impact to delivery of bills and contracts.
• Identify potential issues, concerns, and problems through problem solving, seeking root cause, and identifying solutions that provide an improved client experience. 
• Oversees the creation/interpretation of connection and system integration requirements, the testing and implementation of new data interchanges, and the ongoing daily operational support.
• Collaborate with business partners to provide subject matter expertise on Unum’s data models, associated systems, and technology, in support of sales, implementation, administration, benefits and other key internal business processes.
• Facilitates calls regarding file requirements, mapping documents, and timelines with the client, partners, IT resources and the implementation team to determine technical infrastructure requirements to support accurate contract administration.
• Ensure set up of technology solutions to support ongoing administration and eligibility.  This includes troubleshooting data options, education of the services, submitting appropriate file set up requests, working with internal and external partners to accomplish testing needs and communication to all stakeholders during the process until files are successfully in production.  
• Consult, as the subject matter expert, on maintenance and troubleshooting of the file feed, including data mapping and format, as needed.

Additional Responsibilities

• Assist in process improvements, system enhancements, and general problem solving to improve the customer experience and team effectiveness.
• Build strong partnerships with internal business, field, and IT teams.
• Develop project plans and delivery timelines related to the technology enablement process and manage the timeline to ensure integration is delivered with a high level of quality and on in line with ‘go live’ date expectations. 
• Issue resolution and ownership for identified errors.
• Responsible for ongoing management of existing data feeds in support of enhancements and updates.
• Support acquisition of new business by responding to RFP and other pre-sale requests regarding feed implementations.
• Participates in customer implementation meetings as needed to support the onboarding process.  Achieve high customer satisfaction during customer acquisition through building of relationship with the customer during the implementation period
• Provides support to all onboarding tiers as volume of work and capacity demands
• Provide training, mentoring, and coaching as applicable.
• Demonstrates strong leadership behaviors as defined in Unum’s Leadership and Our Value characteristics. 

Job Specifications

• BS degree preferred or equivalent experience in a related technical field
• 2+ years of experience in the customer service, insurance, or IT related industry
• Business acumen and an understanding of the customer lifecycle administrative process.
• Ability to work cooperatively.
• Strong verbal and written communication skills. 
• Strong leadership qualities that drive change to achieve business results
• Technology/IT experience working directly with customers and/or carriers, and developing Technology solutions for HRIS/payroll/Ben Admin systems preferred
• SQL knowledge, 834 file, XML file and data analyzation experience a plus
• Desktop application experience using Microsoft Excel and/or Access a plus

~IN1

#LI-KL1

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not.  All benefits are subject to the terms and conditions of individual Plans.

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