Sobre esta vaga de Technical Account Manager II na PlayStation Global
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Technical Account Manager II
Location: United Kingdom
PlayStation has an exciting opportunity for a Technical Account Manager II supporting game development partners across the UK and Europe. You will help development teams deliver exceptional games on PlayStation platforms by connecting them with technical expertise, advocating for their needs, and coordinating support throughout the development lifecycle.
This role requires someone who can navigate ambiguity, align internal stakeholders, and turn complex technical and organisational challenges into clear, actionable plans.
Responsibilities
- Own technical account relationships with assigned development partners, building a deep understanding of their development goals, production priorities, and support needs.
- Build trusted relationships with technical leadership, production teams, and other key decision-makers.
- Partner with Developer Technology Group (DTG) engineers, platform teams, and business account management teams to connect partners with the right expertise and support.
- Navigate situations where requirements, ownership, or priorities are unclear, bringing structure to discussions and driving agreement on next steps.
- Align internal stakeholders around partner needs, clarifying responsibilities, managing dependencies, and coordinating support across teams.
- Meet regularly with partners to proactively identify project risks, technical challenges, and opportunities to improve development workflows.
- Maintain ownership of account and title support, coordinating escalations and driving issues towards resolution.
- Gather partner feedback and champion it within PlayStation to inform platform tools, documentation, services, and support priorities.
- Share recommended development practices and facilitate knowledge exchange across development partners and technical teams.
- Provide on-site support and training, and contribute to technical workshops, postmortems, and advisory panels.
- Collaborate with teams around the world to deliver a consistent approach to partner support.
- Travel regularly to partner sites across the UK and Europe, with occasional international travel as required.
Skills and Qualifications
Required
- Engineering experience with hands-on exposure to game SDKs and the ability to understand and discuss technical documentation, tools, and integration requirements.
- A solid understanding of game development pipelines and the challenges teams face across development, production, and release.
- Demonstrated ability to work effectively through ambiguity, define problems, establish priorities, and drive progress when ownership or requirements are evolving.
- Experience aligning stakeholders across technical and non-technical teams, balancing competing priorities, and influencing outcomes without direct authority.
- Excellent written and verbal communication skills in English, with the ability to adapt communication for engineers, production teams, and senior stakeholders.
- Strong relationship-building skills and a proactive, service-oriented approach to supporting development partners.
- Familiarity with development tools and the ability to quickly understand complex technical projects and their support needs.
- Ability to work independently, including at partner sites, exercising sound judgement and representing PlayStation professionally.
- Ability to recognise when specialist expertise is needed and coordinate the right people and resources to resolve issues.
- Willingness and ability to travel within the UK and Europe, with occasional international travel.
- An undergraduate degree or equivalent industry experience.
Preferred
- Previous experience in game studio operations, technical production, development management, or a related role coordinating development workflows and cross-functional teams.
- Technical knowledge of PlayStation platforms, tools, and development processes.
- Direct console game development experience, including contributing to the launch of a console title in a technical capacity.
- Experience managing technical relationships with external development partners.
- Experience working with globally distributed teams and coordinating across organisational boundaries.
- Experience facilitating technical workshops, project reviews, or postmortems and translating their findings into practical improvements.
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
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Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
