What success looks like in this role:

Job Profile Summary:
Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Ensures systems operate as designed and are maintained and/or upgraded per requirements. Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service. Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Key Responsibilities:

• Install, configure, maintain, and troubleshoot hardware, software, networks, servers, and peripherals.
• Act as the primary Field Engineer for assigned clients, products, and service desks/kiosks.
• Support desktop, laptop, server, networking, and AV room technologies.
• Perform system installations, upgrades, moves, adds, and changes.
• Conduct preventative maintenance and ensure optimal system performance.
• Test and certify IT equipment, networks, and approved applications.
• Manage issue resolution, escalations, and customer follow-ups.
• Maintain accurate service documentation and administrative records.
• Deliver professional customer service and consistently meet SLA targets.

You will be successful in this role if you have:

• Experience in desktop, laptop, server, and network support.
• Strong troubleshooting and customer service skills.
• Knowledge of Windows OS, hardware, peripherals, and AV systems.
• Ability to work independently in a field-based environment.
• Experience working within SLA-driven support environments.
• Relevant IT certifications are a plus.
• Australian Citizen (Preferred but not accentual)

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected]. US job seekers can find more information about Unisys’ EEO commitment here.