To provide an efficient support service delivery to customers on the corporate banking platforms.

Requirements

Key responsibilities

• Monitor daily initiated payments continuously to ensure that all transactions are accurately settled or reversed in a timely manner, minimizing operational risks.
• Support the onboarding and management of customers on the Primusplus platform, ensuring seamless setup and user experience.
• Contribute to the creation and improvement of customer training programs, onboarding materials, and user guides to enhance platform adoption and usage.
• Ensure all activities comply with the Bank’s service standards and Service Level Agreements (SLAs) to maintain high-quality service delivery.
• Assist in the preparation and analysis of relevant reports to support decision-making and operational efficiency.
• Reconciliation of the various GLs managed by the team
• Call over accurately of processed transactions / customer mandates as applicable.
• Perform all assigned tasks diligently and proactively, as directed by the Team Lead, Corporate Digital Payment Support.
• Collaborate closely with solution providers and IT teams to identify, troubleshoot, and resolve secondary technical issues promptly.
• Evaluate the current functionalities and capabilities of existing internet solutions, assist in defining requirements and building a strong business case for upgrading the Primusplus platform.

Skills/Competencies

• Comprehensive knowledge of both local and international banking operations.
• Strong understanding of the Bank’s policies, regulatory requirements, and internal controls.
• Well-versed in industry best practices, emerging trends, and innovations within the banking sector.
• Expertise in channel optimization to enhance customer reach and operational efficiency.
• Outstanding customer service skills with a proven ability to address client needs effectively.
• Excellent relationship management skills, fostering strong partnerships with clients and stakeholders.

Generic Skills:

• Creative thinking and innovation to drive continuous improvement.

• Ability to identify opportunities and take initiative.
• Sharp analytical skills to assess data and make informed decisions.
• Effective problem-solving abilities to address challenges proactively.
• Excellent interpersonal skills, enabling collaboration and teamwork across diverse groups.
• Good knowledge of payment industry regulations
• In-depth knowledge of electronic banking platforms and the underlying technologies that support them.
• Extensive product knowledge across the Bank’s offerings to provide informed solutions.
• Familiarity with project and product management principles to drive successful delivery and implementation
• Strong verbal and written communication skills, capable of articulating complex ideas clearly and professionally.
• MS Suite basic knowledge

Qualification

• First degree in any Discipline with a minimum of Second-Class honors.

• Relevant Masters’ degree will be an advantage

Professional Membership

A recognized professional certification will be an added advantage

Experience

Minimum of 2 years relevant experience.