Job Description Summary

Job Description

This position will follow our hybrid work model; we expect the selected candidate to work 3 days a week at our Saint Petersburg, FL, corporate office.

Under limited supervision, uses advanced knowledge and skills obtained through experience and/or training to lead others in providing support in specific trading activities within an assigned functional area. Established procedures and prescribed guidelines are provided to perform a variety of tasks requiring some evaluation, originality or ingenuity in making routine decisions. Serves as a resource to others in resolving complex problems and issues. Extensive contact with internal and external customers is required to identify, research, and resolve problems

Essential Duties and Responsibilities

• Leads the work of others and provides training, coaching, and mentoring to less experienced associates.

• Monitors rejected trade orders in accordance with organizational policies and procedures.

• Reviews trade problem issues and determines appropriate corrective action.

• Contacts internal and external customers to resolve trading problems.

• Facilitates error trade corrections.

• Resolves trade allocation issues in client accounts and department’s netting account.

• Coordinates the weekly Daily Rotation Tasks among the team.

• Assists with updating department policies and procedures.

• Serves as a backup and communicates to Supervisor and Operations Manager of issues.

• Offers additional support in phone queue as volume dictates.

• Assists with performing quality control audits for various team functions.

• Performs other duties, responsibilities, and projects as assigned.

Knowledge of

• Industry regulations related to trading activities.

• Investment concepts, practices and procedures used in the securities industry.

• Accounting principles and procedures.

• Front-end system used in assigned functional area and its relationship with account history.

• Fundamental mathematical ability sufficient to accurately and efficiently calculate transactions.

• Front-end system used in assigned functional area and its relationship with account history.

• Fundamental mathematical ability sufficient to accurately and efficiently calculate transactions.

Skill in

• Basic analytical skills; identify relationships, draw logical conclusions and interpret results for use in decision-making.

• Personal resilience while providing a high level customer service to both internal and external clients.

• Problem solving sufficient to effectively analyze, research and resolve inquiries and issues in a timely manner

• Handling a high volume phone system.

• Operating standard office equipment and using required software applications, sufficient to create documents, spreadsheets, and business correspondence.

Ability to

• Lead the work of others and provide training, coaching and mentoring.

• Work under pressure on multiple tasks concurrently and meet deadlines in a fast-paced work environment with frequent interruptions and changing priorities.

• Read, interpret, analyze and apply transaction information.

• Analyze and solve problems.

• Communicate effectively, both orally and in writing with associates and internal and external customers.

• Work independently as well as collaboratively within a team environment.

• Handle stressful situations and lead others in providing a high level of customer service in a calm and professional manner.

• Interpret and apply policies and identify and recommend changes as appropriate.

• Establish and maintain effective working relationships at all levels of the organization.

Licenses/Certifications

• None

Travel Required: 

• 5 % of the Time

Education

Work Experience

Certifications

Travel

Workstyle

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave.  Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. 

We expect our associates at all levels to:
•  Grow professionally and inspire others to do the same
•  Work with and through others to achieve desired outcomes
•  Make prompt, pragmatic choices and act with the client in mind
•  Take ownership and hold themselves and others accountable for delivering results that matter
•  Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates.  When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.