Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

Retirement Services is a backend process, the team supports 401(K) account maintenance of large corporate houses listed with Merrill Lynch. Process involves hardship claims document review, record keeping, account reconciliation and related research work through regular interaction with LOB and plan sponsors.

Job Description*

Entry level individual contributor position where the incumbents key responsibilities may include operational support and reviewing/processing transactions in Operations. Possesses communication, problem solving and general PC skills.

Responsibilities*

End to end knowledge of Retirement Services

End to end to ownership of training responsibilities; from need analysis to execution of training program.

Liaison with business partners / stakeholders – US and GBS on training requirements

Incumbent would be responsible to build and implement the framework for employee reskilling and upskilling.

Work closely with peer trainers to identify and monitor training needs.

Responsible for day to day connect with stakeholders, provide support in as per business requirements & executing required trainings.

Responsible for daily connect with trainees to manage their performance and resolve their queries.

Evaluate training effectiveness.

Collaborate with Onshore training partners and establish synergies.

Incumbent would be responsible to drive best practices standardization across process and sites.

Incumbent would be flexible basis business requirements.

Oversee SOKC regarding the process updates.

Requirements*

Education*

Any University Degree

Certifications If Any

NA

 Experience Range*

60 - 84 months  of experience in current role with Financial or banking Industry & sound knowledge of Investment and Retirement products

 Foundational skills*

• Financial or banking Industry & sound knowledge of Investment products

 Desired skills

• Hand on experience in Transaction Processing, Reviewing Transactions calls  etc. Good verbal and written communications skills in English. Highly motivated, able to work independently, self-starter; and problem/solving/analytical. Require strong knowledge on 401k retirement savings accounts.  Additionally, should have good knowledge of MS Excel & PowerPoint

Work Timings*

16:30PM-04:30AM

Job Location*

Gurugram