Why Join EML?

An Award-Winning Celebratory Culture That Recognises You

EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

Flexibility That Supports Your Life

After your probation (subject to performance), you have the flexibility to work from home along with the choice between:

• Monthly rostered days off, or
• A 9-day fortnight

giving you more control over your time and work life balance. 

Grow With a Specialist Organisation

Because personal injury is the only thing we do, EML offers one of the most stable and future‑focused careers in the industry. Our deep expertise, purpose‑driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand. EML’s investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people’s lives.

Make a real difference in people's lives with EML

As part of our diverse team based in Sydney you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose. 

Working in a small but high-performing team, you’ll play an important role supporting senior leadership, their teams and the broader business unit, while helping to create a positive and productive workplace experience. This opportunity has become available due to an internal promotion, reflecting the development and career growth opportunities available at EML. 

You'll be the backbone of administrative support across the NI SME&S business operations, ensuring our leaders and teams can operate effectively and efficiently. Providing high quality administrative operational support as well as exceptional customer service for our internal and external stakeholders, you'll manage competing priorities, coordinate key business activities, and help maintain the smooth day to day running of our offices. 

This role is ideal for someone who is highly organised, proactive and detail-focused, with a strong ability to manage competing priorities and deliver high-quality outcomes in a fast-paced environment. You’ll bring excellent communication and interpersonal skills, enabling you to build strong working relationships and support stakeholders at all levels, while maintaining a high level of accuracy and discretion across all documentation, reporting and correspondence. You take initiative, are confident navigating competing demands, and are comfortable working both independently and as part of a collaborative team, with advanced capability across the Microsoft Office suite preferred but not essential. 

This will be a permanent, full-time position based in our Sydney office, with flexibility to work from home once fully trained.  

What You’ll Be Doing

• Provide responsive, professional and customer focused support to senior leaders and stakeholders across the business. 
• Coordinate travel, business purchases, shared inbox enquiries and a range of administrative activities. 
• Support employee engagement initiatives, recognition activities and workplace events that contribute to a positive employee experience. 
• Collaborate with the broader administration team to deliver consistent, high-quality support and identify opportunities for continuous improvement. 
• Build strong stakeholder relationships, manage competing priorities and contribute to the successful delivery of team and business objectives. 

What We’re Looking For

• You bring strong written and verbal communication skills, a customer focused mindset, and a natural ability to build rapport and develop effective relationships with a diverse range of stakeholders. 
• Highly organised and detail-focused, you take pride in producing accurate, high-quality work across documentation, reporting and correspondence, while managing competing priorities in a fast-paced environment. 
• Adaptable, resilient and enjoy problem solving, remaining calm and effective when priorities shift or unexpected challenges arise. 
• You take ownership of your work, demonstrate initiative and always looking for ways to improve processes, solve issues and support those around you. 
• Comfortable working both independently and as part of a team, you handle sensitive and confidential information with discretion and professionalism. 
• You have strong technical capability and are confident using Microsoft Office applications and learning new systems and technology (advanced skills preferred but not essential).

Why You’ll Love Being Part of EML

You’ll enjoy a range of benefits designed to support your wellbeing, growth and success:

• Hybrid work options for better balance.
• Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.
• Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.
• Corporate wellbeing program, including gym and health insurance discounts.
• Comprehensive learning and development tailored to help you grow.
• More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families
• Company-wide celebration events that keep us connected.
• Annual incentive scheme + regular salary reviews.

Ready to Make an Impact?

If you're looking for a purposeful, people‑focused career with stability, balance and a culture that celebrates you we would love to hear from you.

Apply now and help people get their lives back.