Reporting to the Supervisor or Manager in Tax Operations, the incumbent of the position is primarily responsible for handling transactions with various levels of complexity.

Position Responsibilities:

• Review and process received transactions accurately and in a timely manner. This includes but not limited to federal/provincial remittances, financial/non-financial policy changes, tax calculations, investigating discrepancies.
• Respond to general tax inquiries from clients, advisors, and internal stakeholders.
• Process year-end production tax slips timely and accurately,
• Provide excellent service to internal and external clients, whether emails, phone calls or correspondence. Respond to inquiries received from internal and external clients, after appropriate research and analysis. To do this, find the best way to solve the problem and accurately process the necessary operations.
• Required to meet daily service level agreements and high accuracy results.
• Collaborates with teams located in various offices to achieve dynamic volumes and meet service standards.
• Demonstrates a positive attitude in finding solutions to problems.
• Contribute to the optimization of service efficiency by suggesting process improvements.
• Collaborates effectively with the other departments within Policy Services

Required Qualifications:

• College diploma or relevant work experience
• Ability to work independently, with minimal direct supervision
• Demonstrate decision-making skills
• Entrepreneurship, initiative and attention to detail
• Strong interpersonal skills and verbal and written communication skills
• Ability to work in a fast-paced environment
• Ability to respond positively and constructively to challenges and opportunities
• Organizational skills and ability to multitask• Excellent customer service skills
• Resilience and sense of adaptation
• Solid problem solving and decision-making skills
• Self-starter with excellent initiative and attention to detail
• Successful experience in working in a fast-paced environment
• Consistently responds to challenges and opportunities in a positive and productive manner

Preferred Qualifications:

• Any knowledge of investment products is an asset
• Any knowledge in navigating Mainframe systems is an asset
• Proficient in Excel, with an ability to learn new software/system applications quickly

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].