JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Talent Acquisition Team Lead - JLL

What this job involves:

We are seeking a highly motivated Talent Acquisition Team Lead for JLL Business Services, our internal shared services business line, to oversee a team of high-volume recruiters across our main business functions in the AMER region. Based in Heredia, Costa Rica, this role combines people leadership and process excellence, ensuring a world-class hiring experience for candidates and stakeholders.

The ideal candidate is a strong communicator, highly organized, and thrives in a fast-paced, collaborative, metric-driven environment. You will play a critical role in elevating recruitment operations, coaching recruiters, and driving continuous improvement across the talent acquisition lifecycle.

What your day-to-day will look like:

• Lead, coach and develop recruiters through regular 1:1s, requisition reviews, and performance check-ins, with guidance on sourcing, stakeholder engagement, candidate experience, and process optimization to build capability and service quality.
• Manage workload allocation to keep requisitions evenly distributed across the team, and support onboarding and training of new members to build a culture of operational excellence.
• Foster an inclusive and collaborative environment that promotes teamwork and a strong sense of belonging.
• Drive data-informed decisions by owning performance metrics, KPI dashboards, and systems optimization to improve recruitment outcomes.
• Partner with stakeholders at all levels across the AMER region, leading talent Acquisition initiatives and change management to deliver measurable business results.

Required Qualifications:

• Bachelor’s degree in Business Administration, Human Resources, Psychology, or a related field.
• Fluency in English and Spanish is required.
• At least 5 years of end-to-end recruitment experience in international settings, including the US.
• At least 2 years leading high-volume recruiters (direct reports), with proven ability to coach team members and drive performance in a fast-paced, evolving environment.
• Strong talent sourcing expertise and a solid understanding of sourcing tools, recruitment systems, and data-driven decision making.
• Experience with ATSs, MS Excel, and MS Teams is required; knowledge of Workday and Smartsheet is highly preferred.
• Strong written and verbal communication and stakeholder management skills.

Preferred Qualifications:

• Knowledge of Workday, Smartsheet, and other collaboration technology is highly preferred.
• Additional languages are a plus.

Location:

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Jones Lang LaSalle ("JLL") está comprometida a trabajar con personas con discapacidades y proporcionarles accesibilidad. Si necesita un ajuste razonable para cualquier parte del proceso de empleo – incluyendo la candidatura en línea y/o el proceso general de selección – puede enviarnos un correo electrónico a [email protected]. Este correo electrónico es solo para solicitar un ajuste razonable. Por favor, dirija cualquier otra consulta general de reclutamiento a nuestra página Contáctanos > Quiero trabajar para JLL.