Systems SRE Datacenter Engineer

The Systems SRE Datacenter Engineer is responsible for the daily operational maintenance, deployment, and reliability of Boingo’s global production, Staging, QA, Beta, and Dev environments. This hands-on role bridges physical datacenter operations, including racking, stacking, and cabling—with automated cloud-native systems administration.

Working as an individual contributor within an SRE and engineering team, you will support HPE Private Cloud Business Edition (PCBE) management platforms, maintain HPE VME and VMware virtualized workloads, monitor high-performance HPE Compute and Storage systems and run automated workflows on Ubuntu Linux to reduce administrative TOIL.

Basic Qualifications

• Experience: 3 to 5 years of hands-on experience in systems administration, datacenter engineering, or Site Reliability Engineering (SRE).
• Operating Systems: Solid, working proficiency with Ubuntu OS, RHEL 7+, and standard Linux command-line, system admin tools. Familiarity with Linux networking, systemd, permissions, and package management.
• Datacenter Physical Layer: Direct experience performing physical datacenter hardware maintenance, including precision racking, server stacking, structured ethernet and fiber cabling, and label management.
• HPE & Virtualization Fundamentals: Hands-on experience operating within HPE Private Cloud Business Edition (PCBE) or HPE GreenLake consoles. Experience supporting virtualized workloads hosted on VMware vSphere or HPE VME environments.
• Education: Bachelor’s degree preferred.

Technical Skills & Capabilities

• HPE Compute & Storage: Operational experience deploying, maintaining, and monitoring HPE Compute (ProLiant, Synergy) and HPE Storage systems such as HPE SimpliVity hyperconverged nodes or HPE Nimble Storage arrays. Basic familiarity with HPE iLO remote management APIs.
• Kubernetes & Containers: Working experience deploying, troubleshooting, and maintaining containerized applications running on Kubernetes or RKE clusters.
• Infrastructure as Code (IaC): Practical ability to execute, maintain, and update Ansible playbooks and Terraform scripts for routine server provisioning and configuration management.
• Scripting: Proficiency in Python or Bash to write operational scripts, process logs, and automate repetitive system tasks.
• Observability & Alerting: Hands-on experience using monitoring tools (Prometheus, Grafana, or InfluxDB) to respond to system alerts, track performance metrics, and troubleshoot outages.
• Core Networking and Services: Basic understanding of DNS, LDAP, RADIUS, and network routing fundamentals in enterprise environments.
• Agile Tooling: Daily familiarity with the Atlassian suite including Jira and Confluence

Duties & Responsibilities

• Physical Datacenter Execution: Execute hardware rack-and-stack installations, structured cabling runs, power connection hookups, and component replacements (RAM, drives, NICs) in local and colocation datacenters.
• System Operations & Maintenance: Perform routine patching, software updates, and basic configuration tasks across Ubuntu Linux servers, VMware hosts, and HPE VME hypervisors managed via HPE PCBE.
• Cluster & Storage Maintenance: Monitor HPE SimpliVity and Nimble Storage health status; assist with drive replacements, volume allocations, and cluster resource scaling under guidance.
• Incident Response & Support: Monitor system telemetry dashboards (Grafana, Prometheus), respond to infrastructure alerts, perform initial root-cause analysis, and participate in on-call rotations for production system support.
• TOIL Reduction & Scripting: Use Python, Bash, Ansible, and Terraform to automate manual daily tasks, system health checks, and routine deployment workflows.
• Documentation & Team Collaboration: Maintain accurate inventory records, update datacenter rack elevation diagrams, and document technical workflows on the team wiki.
• Cross-Functional Support: Work closely with senior engineers, Network teams, and QA to fulfill ticket requests, troubleshoot environment issues, and stage infrastructure for application deployments.

Meet Boingo

At Boingo, we don’t just follow the latest technology trends—we help shape them. Boingo Wireless is one of the world’s leading providers of connectivity solutions, powering cellular and Wi-Fi networks in airports, transit hubs, military bases, stadiums, convention centers, commercial properties, multifamily communities, and more. We are proud to keep people connected at some of the most iconic venues in the world.

Our team is creative, collaborative, and on the leading edge of technology. The “secret sauce” behind Boingo’s success is our incredible people and culture. We work hard, have fun, and build awesome networks and products.

We offer a comprehensive benefits and perks package that includes health, dental, and vision coverage; a 401(k) match; unlimited vacation; paid parental leave; tuition reimbursement; cell phone reimbursement; pet care benefits; and more. It’s no wonder we’ve been named among the Best Places to Work time and again.

Boingo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, disability or veteran status.

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