[What the role is]

[What you will be working on]

• Partner business stakeholders to understand business needs, analyse requirements and identify opportunities to improve business processes through digital solutions.
• Translate business requirements into clear functional specifications, user stories and system requirements for technical teams and vendors.
• Work closely with process owners, tech product specialists, developers and vendors to design, develop and implement digital solutions that meet business and operational needs.
• Facilitate stakeholder discussions to align business objectives, solution design and implementation plans.
• Conduct business process analysis, process re-engineering and feasibility studies to support solution design and digital transformation initiatives.
• Define and drive the long-term product roadmap and strategic direction, prioritising initiatives in alignment with organisational objectives.
• Manage the end-to-end delivery of system enhancements and projects, including planning, implementation, testing, deployment and post-implementation support.
• Coordinate User Acceptance Testing (UAT), develop test scenarios and acceptance criteria, and ensure solutions meet business requirements and quality standards.
• Monitor project progress, identify risks and issues, and work with stakeholders to resolve them in a timely manner.
• Prepare management updates, project documentation, user guides and training materials to support implementation and change management.
• Analyse system performance, operational data and user feedback to identify enhancement opportunities and recommend continuous improvements.
• Develop dashboards, reports and performance metrics to support business monitoring and decision-making.
• Support procurement activities, vendor management and compliance with organisational, IT security and data governance policies.
• Keep abreast of emerging technologies, digital trends and best practices to drive innovation and improve service delivery.

[What we are looking for]

Qualifications and Experience

• Relevant Qualifications in Computer Science, Information Systems, UX/UI, business or a related discipline.
• At least 5 years of relevant experience in systems analysis, business analysis, digital product delivery or project management.
• Strong experience in requirements gathering, business process analysis, business process re-engineering, stakeholder engagement, and change management.
• Good understanding of system development lifecycle (SDLC), Agile delivery methodologies and enterprise systems integration.
• Experience working with cross-functional teams comprising business users, technical teams and vendors.
• Familiarity with ICT governance, procurement, IT security and data management practices is an advantage.

Competencies

• Strong analytical, conceptual and problem-solving skills.
• Excellent communication, facilitation and stakeholder management skills.
• Ability to bridge business and technical teams and communicate effectively with both.
• Strong planning, organisational and project coordination skills.
• Customer-focused, adaptable and committed to continuous improvement.
• Self-motivated, meticulous and able to work independently as well as collaboratively in a team environment.