Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

The SVP, Technology Enablement is accountable for the frameworks, governance, and operating mechanisms that enable the Technology organization to execute strategy, manage risk, and operate with resilience at scale. Reporting to the Chief Information Officer, this executive leads key enterprise functions including Technology Risk Management, Technology Delivery Office, Technology Vendor Management, Expense Management, Enterprise Technology Resiliency and Technology Change Management

This leader provides vision and strategic direction to ensure technology investments, execution, governance, and operational readiness align with USAA’s mission, regulatory expectations, and business priorities. The role partners closely with Technology, Information Security, Enterprise Risk Management, Compliance, Legal, Internal Audit, and business leaders to drive disciplined execution, strong governance, and proactive risk management across the enterprise.

USAA offers a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in San Antonio, TX. Relocation assistance is available for this position.

What you'll do:

Managerial Responsibilities

• Leads the design and execution of the technology enablement strategy in alignment with business objectives and regulatory expectations.
• Provides leadership across technology risk, program management, governance, resiliency, and strategic support functions.
• Role models USAA’s mission, core values, and desired behaviors, including fostering a strong risk-aware culture.
• Builds and develops high-performing teams, including succession planning and leadership development.
• Drives operational effectiveness across enablement functions, including governance processes, planning routines, and execution disciplines.
• Holds self and others accountable for outcomes by establishing clear roles, responsibilities, and performance expectations.
• Promotes a culture of accountability, transparency, and continuous improvement.

Technical and Risk Responsibilities

• Identifies and manages risks arising from technology operations, strategic initiatives, and organizational activities.
• Ensures risks are effectively identified, measured, monitored, and controlled in accordance with enterprise risk appetite.
• Ensures adherence to risk management and compliance policies and procedures.
• Leads the Technology Risk Management function, including governance, risk assessments, issue management, control oversight, and remediation tracking.
• Partners with Information Security, Enterprise Risk, Compliance, and Internal Audit to ensure aligned and effective risk oversight.
• Drives continuous improvement of governance processes, risk reporting, and key risk indicators.
• Leads the Technology PMO, including portfolio governance, prioritization, resource alignment, and execution oversight.
• Ensures technology programs and investments align with strategic priorities, financial targets, and risk requirements.
• Advances delivery methodologies and governance practices to improve execution discipline and speed to value.
• Provides executive visibility into portfolio performance, risks, and outcomes.
• Ensures operating models and governance structures support scalability, agility, and performance.

Vendor and Expense Management

• Own the enterprise technology vendor management framework, encompassing sourcing strategy, onboarding standards, performance governance, and offboarding controls.
• Ensure all technology vendors and managed service providers are subject to structured SLA/KPI management, with regular executive-level business reviews.
• Partner with Procurement and Legal to ensure contracts are negotiated to protect the organization’s interests, including performance remedies, data rights, and exit provisions.
• Drive continuous vendor rationalization efforts to eliminate redundancy, reduce risk concentration, and optimize the supplier portfolio.
• Identify and execute cost optimization opportunities across vendor contracts, licensing, tooling consolidation, and delivery model efficiency.
• Champion FinOps practices for cloud and platform spend, ensuring real-time visibility and accountability at the team level.
• Report technology expense trends and optimization outcomes to the CIO and CFO on a regular cadence.

IT Operational Change Management

• Embed operational change management controls within the delivery lifecycle, ensuring that project-driven changes follow established production readiness and deployment governance standards.
• Ensure change management is coordinated across IT teams with proactive reviews before hitting CAB
• Partner with infrastructure, platform, and application teams to drive adoption of automated change pipelines that maintain control without sacrificing delivery velocity.
• Partner with HR and Talent to design workforce capability programs targeting project management, vendor management, and technology delivery disciplines to increase the velocity and cross coordination of change
• Drive adoption of delivery and risk management standards through coaching, community of practice leadership, and executive modelling.

Enterprise Technology Resiliency & Operational Readiness

• Owns the enterprise technology resiliency strategy, ensuring readiness to withstand, respond to, and recover from disruptions and major events.
• Accountable for business continuity, disaster recovery, crisis management, and operational resilience across technology services.
• Establishes and maintains resiliency frameworks, standards, and governance aligned to regulatory expectations and industry practices.
• Ensures resilience capabilities are embedded into technology architecture, platforms, and service delivery models.
• Oversees development, maintenance, and testing of business continuity and disaster recovery plans.
• Leads enterprise resilience testing, including simulations and recovery exercises, to validate readiness and response effectiveness.
• Drives improvements in recovery capabilities, including recovery time and recovery point objectives.
• Provides executive-level reporting on resiliency posture, risks, and remediation efforts.
• Leads coordination of response and recovery efforts during major incidents, including executive communication and prioritization.
• Partners across Technology, Information Security, Risk, and business functions to ensure aligned resilience capabilities.
• Ensures compliance with regulatory expectations related to operational resilience and continuity.
• Oversees resilience requirements for critical third parties and vendors.
• Drives organizational preparedness through training, awareness, and readiness programs.

Governance Committees

Interacts with or participates in enterprise governance committees, such as:

• Enterprise Compliance and Operational Risk Committee
• Information Technology and Information Security Committee
• Enterprise Business Continuation Committee
• Enterprise Third-Party Risk Committee
• Shared Services New Activities Approval Committee
• Risk Council

What you have:

• Bachelor’s degree in technology, business administration, or related field is required
• Advanced degree (e.g., MBA, MS) is preferred
• 15+ years of progressive leadership experience in technology, risk, program management, or operations within large, complex organizations is required
• 10+ years of experience leading and developing high-performing teams is required
• Demonstrated success leading governance, risk, portfolio management, or transformation functions is required
• Experience leading enterprise technology initiatives (e.g., cloud, infrastructure, cybersecurity, data) is preferred
• Proven ability to influence executive stakeholders in a matrixed environment is required
• Strong understanding of regulatory* expectations impacting technology risk, governance, and operational resilience
• Familiarity with OCC, Federal Reserve, FFIEC, and related regulatory frameworks
• Understanding of enterprise risk management and compliance requirements
• *Regulatory understanding is for illustrative purposes and should align to applicable laws and guidance.

What sets you apart:

• Experience in a highly regulated industry, preferably financial services, is preferred
• US military experience through military service or a military spouse/domestic partner

The salary range for this position is: $294,750.00 - $530,550.00

Visa Sponsorship: USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.