Join our team as a Sustainment Analyst, where you'll serve as a trusted advisor to customers by diagnosing and resolving advanced application and infrastructure issues. In this role, you'll provide remote support across a variety of technologies, collaborate with engineering teams to drive solutions, and help ensure the reliability and performance of critical business systems. Success in this position requires a strong technical foundation, exceptional problem-solving abilities, and a customer-first mindset with the communication skills to navigate complex situations effectively.

Resume must be submitted in English to be considered.

What a day in the life looks like:

• Provide support to users via phone, email, or tickets submitted through the company's support tools.

• Perform in-depth analysis of incidents and problems to identify root causes and implement permanent solutions.

• Consult technical documentation and alternative information sources, simulating and testing issues within the environment.

• Prepare training content, educational materials, and share knowledge with other team members.

• Take responsibility for, or assist with, managing service levels agreed upon with customers.

What you bring to the team:

• English and/or Spanish language proficiency.

• 2+ years of experience in technical customer support.

• Bachelor's degree completed or currently pursuing the final year of a degree in Computer Science, Information Systems, or a related field.

• Intermediate knowledge of databases.

• Knowledge of Windows operating systems and networking concepts.

• Strong analytical, communication, and problem-solving skills.

• Strong customer service skills and the ability to multitask.

• Ability to prioritize and independently manage tasks.

• Intermediate understanding of programming logic, including the ability to interpret and analyze code.

Preferred Qualifications

• Knowledge of logistics and Warehouse Management Systems (WMS).

• Experience with computer programming and basic knowledge of programming languages.

• Experience with operating systems and computer networking.

• Experience or knowledge of supply chain management solutions.

• Experience with the Körber One platform and K.Motion Warehouse Advantage applications.

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Why join us?   

At Infios, we're not just looking for employees; we're looking for partners in innovation, growth, and purpose. Meeting you where you are to create the future you need is at the core of who we are and what we do. Whether you're at the beginning of your career or a seasoned expert, we meet you on your journey, equipping you with the tools and opportunities to build the future you envision. Together, we will relentlessly work toward one common goal - making supply chains better.  

We believe the future is better when supply chains work better. 

We are an equal-opportunity employer and committed to inclusion in the workplace.  

At Infios, we believe that inclusion is a fundamental cornerstone of our success. We are committed to creating a safe and welcoming environment where every individual’s unique experiences and perspectives are valued—whether they look, think, move, believe, or love differently.  

All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, religion, age, disability, veteran status, genetic information, or any other characteristic protected by law.  
 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. If you require assistance or accommodation due to a disability during the recruiting process, please let us know at [email protected] 
 
Disclaimer: This job advertisement is not designed to cover a comprehensive listing of all duties or responsibilities that are required for this job. Please note that any salary information is a general guideline only. Individual compensation will be determined by various factors such as the scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site.