About this role: 

This is an exciting opportunity for you to join Capital One’s UK Supplier Management Office (SMO). 

Our Supplier Management Office is responsible for the management of the end-to-end Third Party life cycle for Capital One in the UK, including sourcing, contracting and ongoing supplier  relationship management.

You’ll play a key role in managing assigned third party suppliers.  You’ll support the business area stakeholders by overseeing the holistic relationship between Capital One and the assigned third parties, to ensure a stable and effective supply chain.

You'll be joining a growing team of professionals, who are passionate about supply chain as a career and understand the value and importance of every part of the process.

What you’ll do:

Be the assigned Supplier Manager for the key relationships you manage, and will be responsible for undertaking all required activities to comply with Capital One's Third Party Management Policy at all stages of the Supplier life cycle (Due Diligence / Selection / Contracting / Onboarding / Monitoring / Offboarding). 

You will work alongside peers within SMO including other Supplier Managers, our Risk and Governance team, and our Sourcing function.

Act as the primary point of contact for your suppliers and internal business stakeholders. You will manage an effective governance structure to enable the appropriate level of communication and interaction between Capital One and your suppliers.

Build up a detailed knowledge of your supplier’s business so that you can build credibility with your numerous internal and external supplier stakeholders, deliver the best service for Capital One through your suppliers, and help establish a longer term strategic path for the business within your category of suppliers.

Work closely with your internal business customers to understand issues, continuous improvement suggestions, new work requirements etc. This will allow you to lead /facilitate appropriate discussions with your suppliers to drive the right value back into our business.

Build wider market knowledge and insight for the category of suppliers you manage. This expertise will enable you to continue to evolve the relationships and assist in the development and delivery of category/supplier strategies.

Become a proficient contract manager - this will include managing the supplier in accordance with contract, but also liaising with legal teams to amend, vary, renew and add to contractual arrangements over time (and in accordance with key internal policies and in support of relevant external regulation/guidance).

Ensure business goals are met through strong performance, risk and relationship oversight of our extended supply chain and ensuring compliance with Capital One’s Third Party Management (TPM) policy, working closely with internal teams.

Travel to various Capital One and third party sites as the role requires

What we are looking for:

Relevant Supplier Management experience with demonstrable results and outcomes. We would like to see specialism in relationship management, with strong commercial, risk management, analytical, problem resolution skills (Desirable)

Excellent and demonstrable communication, relationship building and stakeholder management skills. (Essential)

Previous experience of Risk Management as a core component of your role. We operate in a highly regulated industry so having an eye for detail and ensuring full compliance with all Corporate and Business Unit level policies and procedures is a must. (Desirable)

Contracting experience. This role requires the role holder to work closely with COEP Legal to deliver Framework Agreements as well as core MSA’s & SOW’s across your supplier base  (Desirable)

Ability to build strong internal and external relationships  (Essential)

Capital One operates in a truly collaborative environment, as such we need a real team player who will focus on both individual goals - but also the wider success of the SMO function and Capital One UK business.  (Essential)

We are looking for someone with enthusiasm and passion for Supplier Relationship Management. Someone who has, and is prepared to continue to develop, fully rounded end to end lifecycle specialisms and skills. (Essential)

Where and how you'll work

This is a permanent position based in our Nottingham office. 

We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days.

Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. 

What’s in it for you

We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications.

In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career:

• Wealth & Future: Competitive pension and performance-based bonus schemes
• Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.
• Health: Access premium care through our private medical insurance.
• Family Support: We champion your milestones with enhanced parental leave.

A full list of our benefits is available here.

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. 

We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business.

Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates.

If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com  All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.