• Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees
• Adhere to Company Values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment
• Invest in Leadership and self-growth through participating in continuous learning and development

• Provides supervision of all Aircraft Appearance Technicians on duty
• Ensures workplace safety and that all OSHA and HAZMAT requirements are met
• Ensures compliance with all TSA security requirements
• Monitors productivity and labor hour requirements
• Ensures the collective bargaining agreement is followed
• Requests, assigns, and approves overtime
• Ensures compliance of Aircraft Appearance program and task card requirements
• Monitors, inspects and approves the completed work of aircraft exterior and interior cleaning performed on shift
• Monitors Lead Appearance Technician assignments of personnel
• Maintains accurate records of work accomplished each shift and provide turnover report
• Ensures the Hangar and Line facilities are clean before the end of the shift
• Monitors and orders cleaning supplies and notifies the Manager of Aircraft Appearance of any needs
• Monitors sick leave and leaves of absence of all Appearance Technicians and takes appropriate action, including discipline when necessary
• Ensures Aircraft Cleaning Vendor is complying with proper cleaning and security search procedures/policies and documentation.
• Conducts quality audits on Aircraft Cleaning Vendor and submits results to both SWA and Vendor Leadership
• May perform other job duties as directed by Employee's Leaders

• Ability to think like an owner. Demonstrates a high level of responsibility and provides direction in a Team-oriented, cross-functional environment
• Ability to communicate in a flexible and effective manner (written, oral, interpersonal)
• Ability to work independently to achieve results and in a Team environment
• Ability to apply logical approaches to solving problems and identifying solutions
• Proficient in Microsoft Office tools (Excel, PowerPoint, Word, Teams, etc.)
• Skilled in team-building and consensus-building
• Ability to build strong interpersonal relationships and lead through influence
• Ability to learn and utilize all Southwest Airlines and Tech Ops Department software programs
• Skilled ability to lead, and to establish a positive attitude with assigned personnel and other Company Employees

• Required: High School Diploma or GED

• Demonstrated experience in directly or indirectly leading team(s)
• Fully functioning, broad knowledge in:
  • Aircraft Appearance or other Airline Operations

• Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
• Ability to access restricted areas requiring climbing, crawling, and kneeling

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Must be able to work varying shifts including nights and weekends
• Must be able to work extended hours as necessary to meet deadlines
• Must be able to travel with some overnight stays to meet the requirements of the position
• Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information

Pay & Benefits:

Competitive market salary from $85,300 per year to $94,800 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.

Benefits you’ll love:   

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) 

• Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**

• Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***

• Competitive health insurance for you and your eligible dependents

• Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.

• Explore more benefits you’ll love: https://careers.southwestair.com/benefits

*Pay amount doesn’t guarantee employment for any particular period.

**401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.

*** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.