Job Description

Success Coach

• Maintain one-on-one communication and contact with first-year, second-year, and first-year transfer students on a daily basis by phone, email, text, or face-to-face, and social media
• Assist students in adapting to academic rigor and learning CU processes and policies, including educating students on holds, attendance policies, and grade expectations
• Act as campus liaison to aid students in getting connected to the campus community, tutoring services, academic advisors/faculty members and other relevant student-facing offices on campus Inform, motivate, and encourage student success and lasting life skills in order to address on/off campus obstacles
• Answer a multitude of questions and maintain in-office organization
• Monitor and assess needs related to student progress, such as grades, absence warnings, preventative interventions, progress monitoring reports, etc.
• Maintain active flexibility every day based on a variety of student contact and situations
• Collaborate with other offices and academic departments on campus with a vision of student success and retention Organize Student Success Workshops, New Student Orientations, parts of summer registration days, and other campus events
• Attend to all aspects of freshman orientation classes, including addressing the various needs of instructors, communicating with mentors, planning large group events, and providing informational materials
• Check student schedules for inconsistencies and communicate required changes to students and advisors
• Serve faculty and academic departments on an as-needed basis to assist with various needs and to add visibility for Academic Support services within each department
• Navigate and orient students and faculty to the academic side of Workday, especially in the context of checking schedules and making changes and tracking student data through notetaking
• Monitor universal data tracking and collection of student information Participate in committees and meetings in relation to job functions
• Develop and refine targeted communication points via text and cross-campus visits
• Participate in on-going training and professional development
• Perform other duties as requested by advisor or as needed by the BASC

Qualifications

• Bachelor’s Degree; Master’s Preferred 

• Interest in helping students succeed and move to graduation 

• Self-motivated with strong interpersonal and communication skills 

• Proficient in social networking technologies