About Bosta:
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.
We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
Build and grow long-term relationships with strategic accounts, acting as the trusted senior partner and primary point of contact for senior stakeholders on the client side.
Maximize revenue from strategic accounts by identifying opportunities to expand business volume, deepen utilization of existing services, and improve overall account profitability.
Introduce and pitch new services, features, and value-added solutions to strategic accounts in order to strengthen partnerships and create additional business opportunities.
Drive expansion opportunities with strategic accounts across new business segments, products, services, or markets, while coordinating with relevant internal stakeholders to ensure operational readiness and successful execution.
Act as the escalation point for strategic accounts, coordinating with Operations, Customer Success, Product, and other internal teams to ensure consistent service levels and timely issue resolution.
Build and maintain account health dashboards, including key performance indicators such as volume trends, SLA performance, revenue growth, customer satisfaction, and account engagement levels.
Lead regular business reviews with account stakeholders to evaluate performance, identify growth opportunities, discuss operational improvements, and strengthen executive relationships.
Proactively manage account health and relationship strength by identifying risks, addressing recurring issues, and partnering with internal teams to implement sustainable solutions before they impact client satisfaction.
Collaborate closely with Product, Technology, Operations, and Commercial teams to advocate for strategic accounts needs and contribute to the development of new solutions based on customer feedback and market demands.
Represent the voice of strategic accounts internally, influencing commercial, operational, and product-related decisions that support long-term account retention, growth, and partnership success.
Monitor market trends, customer needs, and competitor activities to identify opportunities for account growth, service enhancement, and stronger market positioning.
8+ years of experience in strategic account management, partnership management, or client relationship management managing large, high-value commercial relationships.
Proven track record of growing revenue within existing accounts through relationship development, service expansion, and upselling initiatives.
Strong relationship-building and consultative skills with the ability to engage senior and executive stakeholders.
Ability to work cross-functionally, aligning multiple stakeholders around account objectives and business needs.
Excellent analytical, business review, stakeholder management, and communication skills.
