The Store Manager is responsible for leading and driving the success of the Reebok retail store by delivering exceptional customer experiences, achieving sales goals, developing a high-performing team, and maintaining operational excellence. The Store Manager represents the Reebok brand and creates an engaging environment that inspires customers and employees.

Key Responsibilities:

Sales & Customer Experience

• Drive store sales performance by achieving and exceeding daily, monthly, and yearly goals.
• Lead by example in providing outstanding customer service and creating memorable shopping experiences.
• Analyze sales reports, identify opportunities, and execute strategies to improve performance.
• Build strong customer relationships and encourage repeat business through loyalty and engagement.

Team Leadership & Development

• Recruit, hire, train, and develop a strong team of Sales Associates and Keyholders.
• Coach employees on product knowledge, selling techniques, customer engagement, and brand standards.
• Create a positive, motivating, and inclusive store culture.
• Conduct regular team meetings, performance conversations, and goal-setting sessions.
• Recognize and reward team achievements.

Store Operations

• Ensure the store consistently meets Reebok brand standards and visual merchandising expectations.
• Manage daily operations including opening/closing procedures, cash handling, inventory, and compliance.
• Maintain a clean, organized, and safe shopping environment.
• Monitor inventory levels, reduce shrink, and support accurate shipment processing.
• Ensure company policies, procedures, and safety standards are followed.

Brand Representation

• Promote Reebok products through strong product knowledge and storytelling.
• Stay current on footwear, apparel, and fitness trends.
• Create an energetic environment that reflects Reebok’s values and lifestyle.
• Support local marketing efforts and community engagement opportunities.

Qualifications:

• 2+ years of retail management experience (athletic, footwear, or apparel preferred).
• Proven ability to achieve sales targets and improve store performance.
• Strong leadership, communication, and coaching skills.
• Ability to multitask in a fast-paced retail environment.
• Passion for customer service, teamwork, and the Reebok brand.
• Flexible availability, including weekends and holidays.

Preferred Skills:

• Experience managing KPIs such as conversion, average transaction value, units per transaction, and sales goals.
• Experience with visual merchandising and inventory management.
• Ability to motivate teams and drive results through accountability.

Physical Requirements:

• Ability to stand, walk, bend, lift, and move merchandise for extended periods.
• Ability to lift and carry products and supplies as needed.