STARLINK BUSINESS OPERATIONS MANAGER (EUROPE GROWTH)

The Business Operations Manager role serves as the in-region business operations, data analytics & trading performance manager. The primary focus of this role will be supporting with market specific trading insights, demand planning, performance analysis & operational insights, tracking our market level KPIs across Europe to help inform growth opportunities & decision making.  

RESPONSIBILITIES:

• Query internal databases and systems, build recurring and ad-hoc reports, and perform analysis to investigate business issues and identify growth or operational opportunities
• Primary local counterpart to our US based Business Operations lead for Europe, supporting with market level inputs across trading demand, retail operations & growth opportunity analysis
• Support affiliate performance analysis end-to-end, including launching new programs, troubleshooting tracking or attribution issues, investigating payment discrepancies, and driving resolution with the relevant teams
• Work as part of the Consumer Growth Europe Team supporting with ad hoc forecasting, business casing and operational data investigations for both retail & online channels
• Inform key business decisions at a market-by-market level using data analysis, data discovery, and forecast modelling to identify future risks and opportunities
• Maintain lightweight controls and reporting across affiliates, payments, rebates, service orders, and other critical Europe processes, improving visibility and reducing resolution time

BASIC QUALIFICATIONS:

• Bachelor’s degree in engineering, business, mathematics, or economics
• 4+ years of professional experience in consulting, product management, operations, FP&A, banking, engineering, or entrepreneurship
• 3+ years of professional experience in Excel or programming

PREFERRED SKILLS AND EXPERIENCE:

• Strong analytical background and hands-on experience with SQL, data queries, large datasets, and operational analysis
• Strong problem-solving skills and ability to investigate ambiguous issues from data through root cause and resolution
• Experience creating demand or trading performance forecasting outputs within a fast-paced working environment
• Experience in Business Operations, Strategy & Operations, Analytics, Product Operations, or similar roles
• Experience working with payments, incentives, affiliate programs, retail operations, or distributor economics
• Highly execution-oriented, with strong follow-through and ability to coordinate multiple stakeholders without formal authority
• Strong communication skills and ability to translate business questions into data analysis and concrete actions
• Comfortable operating across multiple functions and countries in a fast-moving environment
• Experience supporting international or Latin American markets from a US-based organization
• Familiarity with consumer technology, connectivity, e-commerce, or retail businesses

ADDITIONAL REQUIREMENTS:

• Must be available to work extended hours and weekends as needed
• Willingness to travel to customer sites, other SpaceX locations, and events as needed