If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!
 

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.
 

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
Responsible for deploying the centralized float staff to units based on float pool criteria and guidelines to ensure adequate coverage. Creates, maintains, and produces reports related to float pool activity and metrics, and provides office support duties for the central staffing department. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Deploys float staff to units based on float pool criteria and guidelines to ensure adequate coverage for shifts.
• Creates and maintains daily staffing schedules to meet patient care needs and acuity.
• Assigns and reassigns associates based on census, skill mix, and competencies.
• Monitors real-time staffing levels and initiate adjustments (call-ins, low census, reallocation).
• Partners with facility leaders to assist with unit based staffing and scheduling requests.
• Schedules float staff for training and skills validation.
• Processes call-outs, PTO, and schedule change requests per policy and department procedure.
• Maintains staffing records and update the scheduling system accurately.
• Supports safe staffing decisions by escalating concerns to leadersip as appropriate.
• Supports continuity of staffing operations by cross-training and providing scheduler coverage when needed.
• Creates, maintains, and produces reports related to float pool activity and metrics.
• Performs various office support duties specific to the department.

Education Qualifications

• Preferred - Associates Degree
• Required - High School Diploma or Equivalent

Experience Qualifications

• Required - 0-1 years Administrative
• Preferred -
• 1-3 years Hospital staffing or scheduling, or a closely related function

Skills and Abilities

• Knowledge of the business structure of clinical areas, nursing staffing structure, and staffing office operations.
• Knowledge of hospital staffing/scheduling policies and procedures.
• Proficient in scheduling systems and electronic timekeeping software.
• Ability to prioritize and execute multiple tasks within deadlines with minimal supervision.
• Excellent communication skills with the ability to interact well with leaders and staff.
• Ability to determine appropriate course of action in more complex situations and when to escalate issues to the leader.
• Must be able to apply principles of critical thinking to a variety of practical and emergent situations and accurately follow standardized procedures that may call for deviations.
• Must be proficient in the Microsoft Office program or programs (Word, Excel).
• Ability to demonstrate data entry accuracy and attention to detail.

Supervision Provided by this Position

• There are no supervisory or lead responsibilities assigned to this position.

Physical Demands

• Infrequent travel outside office.
• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.